KX TicketsReviews of kxtickets.com

Disgrace of a ticket company no compassion for a hearing-impaired customer Review 1 star. Do not buy from this company if anything goes wrong. They will not look after you. I am writing this on behalf of Mark Waxkirsh. I was with him. Order TGQM9ZX, seats D90 and DX90, booked 13 August 2026. The night was a mess. Government alerts and alarms kept going, including a severe alert at 21:10. The woman sat next to us did not turn her phone off. Not silent off. She left it on. Phones were going throughout the auditorium. Staff did nothing. Nobody came over. Nobody stopped it. Mark is hearing impaired. That noise is not “a bit annoying” for him. It is painful. He missed large parts of the show and was in real distress. We told them that. We asked for seats where he could actually watch the performance. They refused. We asked for a refund. They refused. They would not even offer complimentary tickets the smallest decent thing after what he sat through. Flat refusal. No compassion. No common sense. No care. That is a disgrace. You take the money, you sell the seat, then when a vulnerable customer tells you the room was unmanaged and he was suffering, you shut the door. I have never seen a ticket company treat someone so coldly. People should know: if the show is disrupted and you need help, KX Tickets / A Tickets First will not help you. They will refuse you and move on. Av

I booked 4 tickets for the Hunger Games to take our granddaughters on 18th August 7.30pm performance. When I got my bank statement for this month I had been charged for 8 tickets instead but with same N9,10,11 & 12 seats. How can you charge double for same 4 seats!!

I need to speak to someone urgently as I have not received my tickets for tomorrows show, it’s my sons 21st birthday. There is no telephone no only email but that says they will respond in 3 days! It’s ridiculous you can’t get hold of anyone you shouldn’t be able to sell things if you can’t respond

I purchaeed tickets for Come Alive in London and added ticket protection insurance from KX tickets. Unfortunately due to a medical issue I was u able to take the trip to Lindon and had to cancel three shows and claim the ticket cost back on ticket insurance, supplying a doctors letter. Two out of the three insurance companies settled within a day. While I thiught I was buying insurance from KX, they are not the insurer. They send the info to the insurer. KX dont respond quickly to emails, never sign the email with a persons name, only kind regards and there is no direct contact with the insurer. They also cite 20 working days to settle. After many chase up emails and much frustration and anxiety I eventuallydid get my money back but the process was tediously slow and communication was poor, especially as they are only a third party whereas other ticket insurance was direct with the companies.

We were extremely disappointed with the lack of compassion and customer service We had tickets booked for Saturday 14th March 2026 as a birthday treat for a 9-year-old child. While travelling to the venue, we were caught in a serious multi-vehicle accident on the A12. The car was written off and we suffered whiplash injuries. Naturally, attending the performance was impossible. Despite contacting the company immediately after the accident and explaining the circumstances, our request to exchange or rebook the tickets was refused due to “short notice”. I completely understand that companies have policies, but exceptional circumstances sometimes require basic human understanding and discretion. This was not a change of mind or poor planning — it was a genuine emergency involving children, injuries, and a written-off vehicle. What made this even more upsetting was that the event was meant to be a special birthday memory for the children involved, who had been excited for months. Very disappointing experience and not the level of customer care I would have expected.

Everything’s smooth, cs get back to me very quick when I had questions, and very reliable, they sent me tickets twice to ensure I got the tickets both email and text

Very disappointing service and lack of accountability. The company chooses to work with a specific insurance provider, yet when it matters, they completely distance themselves from any responsibility for that provider’s decisions. It took nearly a month for the insurance claim to be reviewed and rejected, yet when I asked for a reconsideration, the response came in less than a day—again a rejection. This raises serious concerns about how thoroughly the case was actually reviewed. On top of that, the rejection was issued only after the event had already passed, making it impossible to resell the ticket to someone who could have actually used it. I even provided clear evidence that in the exact same situation, a competing provider handled the case differently and offered a credit voucher—yet this was completely disregarded. It feels like a system designed not to support customers, but to avoid paying out. In contrast, in identical situations with competitors like TodayTix and ATG, I was provided with a credit voucher without any issues. Very frustrating experience and a clear gap in customer care. Not recommended.

Terrible ticketing company. Every other place takes the PIP at face value for disabled people. Not KX, they want to see the document showing full breakdown of points allocated for daily living and mobility components. Clearly this is personal information, the DWP issue a PIP so ticketing companies should not need this personal information. Disgusting behaviour towards disabled people.