Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
147 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KushCargo is the Worlds best Online Headshop and Smokeshop.
KUSH CARGO (kushcargo.com) has 147 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
147 approved reviews, newest moderated first
When do you start the shipping. 52588. Having a bad experience so far
By Hamza
Response from KUSH CARGO· Jul 16, 2024
Hello Hamza, We are closed over the weekends. Your order from Friday night shipped out today, Tuesday. Orders take 1-2 business days to ship out.
I just ordered a Lookah Firebee kit from Kush Cargo. I needed it for a trip I was taking In 4 days. They got it to me in 3 days plus they gave me a discount. Really excellent service staff there. Thanks for making my weekend Kush Cargo
By Joe M.
I ordered a Dab Tech Duvo X and got glass bowl banger cleaners and two oil containers and not my pipe and haven’t heard nothing back. If I don’t hear back soon I’m going to report to better business bureau.
By James
Response from KUSH CARGO· Jul 16, 2024
Hello James, we have no record of an order from you and you did not respond to the request from Trust Pilot for order details.
very happy with every aspect of my transaction. the shipping was prompt the customer service was excellent and my product arrived as advertised. 100% will be using this company again.
By Ken F.
This is a horrible company to order from. Trying to buy a limited edition nectar collector. They told me it's on back order and they don't know when they'll get it in stock. Placed the order over a week ago and haven't heard from them since yet they falsely advertise as the item still being available. Can't get ahold of anyone in the company to get a refund and buy my item from somewhere else. They also don't have their Facebook page up anymore or I couldn't find it. I'm starting to think this is a scam.
By Steven B.
Response from KUSH CARGO· Jul 16, 2024
Hello Steven, we have no record of an order from you and you did not respond to the request from Trust Pilot for order details. Our email line support is responded to within 24 hours. Facebook removed our page because of the products we sell 4-5 years ago.
Just wondering how long it usually take to get thr email after order is confirmed. I'm on day 4 and still haven't got word about anything. Order #52288
By Johnny
Response from KUSH CARGO· Jul 7, 2024
Orders ship out within 1-3 business days. I see your order was delivered within your selected shipping timeframe.
I originally placed an order on March 2nd expecting the bong to ship quickly to my door, but I was emailed by Austin and he told me that the bong was on back order, and gave me the option to wait or refund. I decided to wait. Days go by, weeks, I email Austin at least once every week to see if he had any updates. He had told me a couple of times that the bong would ship soon, but unfortunately the manufacturer of the bong had delays putting their products out to wholesalers, which meant I had to wait even longer. Austin did notice I was waiting a very long time, and offered to upgrade my original order of a KLEAN 8" round bottom bong, to a 12" beaker bong from the same brand, free of charge. He then shipped my order off 3 months later, and it arrived at my door 4 days later. It's a wonderful piece! Tip for Austin: Please let it be known if products are on back-order/out of stock! A lot of people complain about ordering something, then waiting a long time due to back order. I think it would be useful if you list on the site if a product is out of stock, or will take a longer time to ship, instead of having people think their order will ship fast.
By Gabe L.
place is a total scam. They will take your money and give you the run around. Ordered a glass attachment for my puffco on mothers day 5/12 (item was in stock) - fast forward to 5/17 and i still have an email saying usps label created and waiting pickup so i reach out to support and they apologize and tell me its shipping that friday with some goodies. Well it didnt ship and when i reached back out to ask why i was told the item was on backorder and would ship the next day. Still nothing and no response from support. Company is a scam and if could give negative stars i would. DO NOT BUY FROM THEM, PLENTY OF LEGIT COMPANIES THAT WILL NOT STEAL FROM YOU. edit: Order #51936
By Josh
Response from KUSH CARGO· Dec 9, 2024
We sincerely apologize for the inconvenience you experienced with your order. While we strive to keep our inventory updated and provide accurate information, we acknowledge that we fell short in this instance. Regarding your order #51936, the item unexpectedly went on backorder, and we regret the delay and miscommunication about its status. Please know that we refunded your order in full.
