Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
UPS wouldn't deliver my shoes so Kuru refunded my money. Very helpful.
By Judith E. S.
Response from KURU Footwear· Nov 20, 2024
Oh man, I'm sorry that the delivery failed. That's certainly frustrating. I'm happy we were able to make it right with a refund. I hope you can reorder soon and give KURU shoes a shot!
I requested a return of shoes that turned out to be too big. Response was quick (same day) and easy peasy return to local UPS store!! Super good responses!! Thank you!!
By Debbie A.
Response from KURU Footwear· Nov 20, 2024
I'm so sorry that the shoes were too big, but I'm happy to hear we were able to help you return them quickly and simply. Thank you so much for trying our shoes.
Many of my family wear Kuru shoes, due to various foot issues. We all love them! I wouldn't consider wearing anything else. These shoes have ended my severe foot pain, and now I'm not considering surgery.
By Susan W.
Response from KURU Footwear· Nov 20, 2024
Wow, we're happy to be a part of your family! Thank you so much for choosing KURU, I love to hear that your shoes have helped resolve your foot pain!
I had to make a return and couldn’t find the link I needed. I contacted customer service via email and they responded the next day with all the required info and forms. Very helpful.
By MAUREEN
Response from KURU Footwear· Nov 20, 2024
I'm so sorry that the shoes didn't work out and that you needed to return them. I am so happy we could help make your experience a good one. Thanks for giving our shoes a shot!
Were extremely helpful with any questions I had
By Roland B.
Response from KURU Footwear· Nov 20, 2024
I'm so happy to hear we were able to answer all your questions. Thanks for checking out our shoes!
Kuru responds immediately to any customer question or concern. They stand behind their products and care about their customers. Outstanding company and shoes.
By linda M.
Response from KURU Footwear· Nov 19, 2024
We adore our customers and I'm happy we could help you quickly. Thank you so much for being part of the KURU Family.
Nice company, awesome staff!! I have had a hard time getting just the right size, because my orthotist made a very bulky brace and Kuru has been very wonderful in letting me return and exchange multiple times! I really appreciate this company very, very much and I highly recommend them! Good looking, stylish shoes as well!!!
By C C C.
Response from KURU Footwear· Nov 19, 2024
I'm sorry you've had trouble getting a shoe to fit well with your brace. I'm happy to forward your feedback and experience. We appreciate you giving our shoes several shots!
Excellent company. Amazingly comfortable shoes, helpful salespeople, flexible return policy. Highly recommend.
By Claudette
Response from KURU Footwear· Nov 19, 2024
Thank you so much for sharing your experience! I'm so happy that you find our shoes comfortable. I appreciate you giving them a shot.
