Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
I love Kuru shoes! All of the shoes I have purchased thus far have been so comfortable and of great quality! Kuru stands behind their products too!!!
By Martha E.
Response from KURU Footwear· Nov 22, 2024
I'm so happy to hear that your shoes have been comforatble and great quality. Thank you for sharing your experience!
Kuru shoes are not good for my knees. The shoes made me walk wobbly. I called them and they finally gave me a full refund. Good customer service.
By Annik D.
Response from KURU Footwear· Nov 22, 2024
We’re truly sorry to hear about your experience and the issues you’ve faced. We’ve reached out to you via email to resolve this problem for you right away. Please check your inbox, and don’t hesitate to let us know if there’s anything else we can do to assist you.
This company has great customer service and stands behind their product. I needed some footwear for plantar fasciitis. I bought some sandals that were VERY comfortable, but I noticed after about 1 month they were loose and after about 7 weeks almost too loose to wear. The elastic that attached the buckle was totally frayed and stretched out. I complained and customer service reached out to me immediately. They advised me that my sandals were covered by their warranty. I emailed photos of the sandals and was immediately credited with the cost. I’ve just ordered replacement shoes that I hope will be as comfortable as the sandals.
By Jacquelyn
Response from KURU Footwear· Nov 22, 2024
I'm so sorry to hear that your sandals stretched and were defective. I'm happy, though, to hear that we were able to replace them by warranty, and that they are comfortable for you. I hope the new shoes are perfect! Thank you so much for sharing your valuable experience.
Very responsive and showed concern for my issue. I have purchased several pairs of shoes and love them. The quality of shoes and concern for customer satisfaction will keep me coming back!
By April T.
Response from KURU Footwear· Nov 22, 2024
I'm so happy that you love your KURU shoes. Your feedback and experience is so valuable to us. Thank you for taking the time to share, and for being the best part of KURU!
I had an issue which the customer service rep graciously resolved as it was my error. She was super nice and great to talk to.
By Kevin B.
Response from KURU Footwear· Nov 21, 2024
This is wonderful. I'm so happy that our great KURU GURU was able to help you out quickly. We appreciate you giving our shoes a shot!
Service Tech are always a pleasure to work with and very friendly. i always buy my footwear from them.
By Gene B.
Response from KURU Footwear· Nov 21, 2024
Thank you so much for your continued loyalty and being a part of our KURU Family. I'm so happy you had a great experience.
I was struggling bad with Plantar fasciitis, and no matter what I did I could not get it to calm down. It was painful to walk and limited my ability to exercise. I found the KURU Tread Sandals and started wearing them as many hours of the day as I could. Within a few days, I could feel the pain lessening, and in a few weeks, the pain was gone.
By Aaron W.
Response from KURU Footwear· Nov 21, 2024
This is incredible! I'm so happy to hear that your KURU TREAD sandals have been able to help you get relief from your pf. I know it can be so painful and difficult. Thank you for sharing your experience and being the best part of KURU!
Made an unusual request that I didn’t think would work. What a surprise. A quick response and favorable. Not just great shoes, but the best customer service I’ve ever experienced.
By Frederick G.
Response from KURU Footwear· Nov 21, 2024
This makes me so happy! I'm so glad you love your shoes and that you had an amazing experience. THank you so much for sharing and for giving us a shot.
