Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
The support people are great, phone or email. They are knowledgeable and very helpful. They respond quickly.
By Cyrus B.
Response from KURU Footwear· Aug 5, 2025
I'm so happy to hear that you got help with your questions right away. This is exactly the experience we want you to have. Thank you for giving our shoes a shot!
I have the flex sneakers. They are FABULOUS! LIFE CHANGING! ordered other shoes in the same size - some are too big & some are too small. Just tried again with a new shoe. We shall see
By Christine O.
Response from KURU Footwear· Aug 5, 2025
We’re thrilled the Flex are life-changing for you—what an amazing win! 🎉 Sizing can vary a bit between styles, but we’re crossing our fingers the new pair fits just right. If it doesn’t, we’ll absolutely work with you to get the right size as quickly as possible! 💚
When I placed the order I did not see how long the shiping would take, until I received the confirmation email. The 2 pair of boots were to arrive after I leave. I am retired and traveling in an RV. Curretntly I am visitng a friend in Edmonds, WA. I must leave Sunday. If I have to return to Edmonds, WA to pick-up the boots, the drive is equal to a days drive, plus 2 -3 tanks of gas$210. Customer service adusted my shipping to ensure the boots arrive by Friday,
By Sandy W.
Response from KURU Footwear· Aug 5, 2025
I undrstand how important it is to get your order quickly and on time! I'm so happy we were able to resolve the problem and get your order to you before your trip. Thank you for sharing your experience!
Not only did customer service "Kuru Guru" reply promptly and thoroughly, they went the extra mile to make this longtime customer happy and invested in continuing to be a Kuru customer.
By Magali R.
Response from KURU Footwear· Aug 4, 2025
Oh thank you so much for your continued loyalty. This is the whole goal, to make your experience amazing. I'm happy we could help!
Found what I was looking for..made an error in my order..contacted Kuru customer service and received assistance within seconds. Can't ask for better.
By JOHN
Response from KURU Footwear· Aug 4, 2025
Oh no! I'm sorry that there was an error, but I'm so happy we were able to resolve it quickly for you. Thank you so much for choosing KURU!
I started with plantar fasciitis in November 2024. The pain. The pain limited my ability to walk. I searched for a lot of information to find an option to reduce my pain. Finally, I got Kuru Guru ad, I reviewed the information, and I decided to try the Triple Max Ion. When they arrived, as soon as I put them on, my foot started relaxing. Since that moment, the pain has been reduced by 99%. Suddenly, I felt discomfort, nothing like the pain I was suffering. I ordered another pair to wear in the office, and now I'm waiting for the Coda Muse sandals. I will share my experience once they arrive :)
By Zaira V.
Response from KURU Footwear· Jul 31, 2025
This is amazing! PF can definintely ruin your ability to walk, and we're so happy that the TRIPLE Max Ion did such a good job. We hope you love the CODA Muse. We will look forward to your update. Thank you for choosing KURU!
These shoes fit my feet better than any other company hands down and I’ve tried all the usual recommendations. They are fantastic and have great customer service also.
By Brandon P.
Response from KURU Footwear· Jul 30, 2025
So glad to hear they’ve been the best fit for you—and that our team could help! Thanks for the love and support!
My Flex Via shoes were ideal for my hurting feet. However, the Quantum 2 shoes did not work. I soon realized that they were not working but I was getting close to my return window. While on vacation, they were able to help me from afar and got my return initiated. Very, very simple process and were so apologetic that they did not work. Would definitely recommend these shoes and company!
By Kim J.
Response from KURU Footwear· Jul 29, 2025
One awesome thing about this digital age is that we can be of service no matter where you are. I'm so happy the FLEX Via woked well for you, and that we could help you resolve the return for your QUANTUM 2. Thank you for choosing KURU!
