Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Clarisse was fantastic, superb customer service!
By Lisa C.
Response from KURU Footwear· Apr 13, 2026
Clarisse truly is fantastic, and we are so glad you had such a great experience with her. We will be sure to pass along your kind words, as she will be thrilled to hear them. Thank you for taking the time to share this. It means a lot to us.
Having issues with plantar fasciitis? These are the shoes for you! I bought one pair for work and after a week my feet actually felt better, so I ordered 2 more pairs (an everyday shoe, and a slide sandal). 2 weeks after wearing my work shoes I noticed a small defect in the seem of the shoe and messaged the company to see what could be done. They responded fast! They replaced my shoes and shipped them out immediately. My feet are feeling SO MUCH better! Kudos to this company!
By Kallie
Response from KURU Footwear· Apr 10, 2026
Now that’s what we call a sole success story. We’re so glad your feet are feeling better, and three pairs in means you really found your stride. That’s exactly what we hope for when it comes to plantar fasciitis support. And a quick save from our GURU team on that seam issue? We love to see it. Fast support and happy feet is the goal every time. Thanks for the kudos and for being part of the KURU crew.
They answered the phone Easter Sunday and corrected a mistake I made ordering shoes Amazing
By James L.
Response from KURU Footwear· Apr 10, 2026
Now that’s some holiday hustle. We’re so glad our GURU team was there for you, even on Easter, and got everything fixed up quickly. That’s the kind of above-and-beyond support we aim for. Thanks for the amazing shoutout.
I love my Kurus! I have the Atom 2 & the Surge. The Quantum 2 was a bit too stiff & rigid for me, but was obviously a great shoe. The Atom 2 fits & feels like a typical running shoes & is lightweight & flexible. The Surge is a little heavier, has a wider toe box & generally feels like a stability shoe. I also have the Tread sandal & Moment slides & they’re both superb. The Moment is a great summer house shoe that can also go outside. The Tread is super comfortable with no obnoxious Velcro contact points!
By Tammy J.
Response from KURU Footwear· Apr 10, 2026
Now this is a full lineup review and we are here for it. Sounds like you’ve really found your groove with the ATOM 2 and SURGE, and we love that you called out the differences so clearly. Lightweight and flexible versus a more stable, roomy feel is exactly how those styles are meant to show up. We appreciate you giving the QUANTUM 2 a try too, even if it was a bit too stiff for your liking. And the shoutout to the TREAD and MOMENT has us smiling. Comfortable and no Velcro drama is always a win. Thanks for being such a loyal part of the KURU crew.
Sent in a question not expecting a reply but they actually responded and sent me what I needed for no charge. No back and forth just immediate results!
By Jen
Response from KURU Footwear· Apr 10, 2026
Now that’s the kind of no-nonsense, get-it-done energy we love. We’re so glad our GURU team could jump in, skip the back-and-forth, and get you exactly what you needed right away. That’s the goal every time. Thanks for the shoutout and for being part of the KURU family.
The eyelet on my shoe broke. I was given credit for a new pair immediately. Got the same shoes cuz of their comfort but had the same thing happen. Was given another credit but will pick a pair with rivet eyelets this time ;)
By Debi S.
Response from KURU Footwear· Apr 9, 2026
Well this is not the kind of eyelet saga we like to see, but we have to admire your commitment to giving them another go. We’re really glad our team was able to get you taken care of quickly both times, even though that’s definitely not an ideal repeat experience. Going with rivet eyelets this round sounds like a solid game plan. If anything else comes up, you know where to find us. We’ve got your back and your laces.
I have bought 3 pair of shoes for my husband. On the third pair I needed assistance for an exchange. I received amazing help from Mindee who made communication flawless from beginning to end and quickly replied to all my inquiries.
By Felipa R.
Response from KURU Footwear· Apr 9, 2026
Three pairs in, now that’s some serious sole loyalty. We’re so glad Mindee was there to make your exchange smooth from start to finish. Flawless communication and quick replies are exactly what we aim for, and we’ll make sure she gets the shoutout. Thanks for trusting us with your husband’s feet.
The home address got conflated, and when I sent an email explaining the situation it was corrected promptly.
By Emmett M.
Response from KURU Footwear· Apr 9, 2026
Looks like your order took a little detour, but we’re glad it got back on the right path. So happy to hear our GURU team jumped in quickly and got your address sorted out. That’s exactly the kind of smooth save we aim for. Thanks for your patience and for being part of the KURU crew.
