Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Outstanding customer service, quick response .
By Robin R.
Response from KURU Footwear· Apr 13, 2026
Outstanding feedback like this really keeps us on our toes. We are so glad our team was able to step in with a quick response and deliver the kind of service that keeps things moving smoothly. That is exactly the experience we aim to provide every time. Thank you for taking a moment to share the love.
Service is still important and they have a great product and service. I will check on your sneaker that might suite my needs better.
By Dorothy Lennon C.
Response from KURU Footwear· Apr 13, 2026
We love to hear that service still matters, and we are so glad you have felt that from us. It sounds like you are on the hunt for your next sole-mate, and we are here for it. Our sneakers come in a variety of styles, so there is a great chance we can help you find one that suits your needs just right. If you ever want a little guidance, our team is always happy to help you step into the perfect fit.
Had a Question about my order and was responded to immediately with the information needed .
By Kelly D.
Response from KURU Footwear· Apr 13, 2026
We love a quick step in the right direction. We are so glad your question was answered right away and that you got the information you needed without missing a beat. That is exactly the kind of smooth, speedy service we aim to provide. Thank you for taking the time to share your experience.
Great customer service. This is my favorite shoe company
By Jason A.
Response from KURU Footwear· Apr 13, 2026
Now that is what we call a favorite kind of feedback. We are so glad to hear you have had such a great experience with our customer service and that we are your go-to shoe company. That truly means a lot to us. Thank you for taking the time to share this.
You changed an excellent shoe and made it unwearable for me, I have been purchasing the quantum for years due to its comfort and how it helped my Plantar fasciitis. The new design squeezes my toes and left callouses and was painful to wear even with the same shoe size. Because of this I unfortunately will not be making another purchase.
By Karsten C.
Response from KURU Footwear· Apr 13, 2026
Thank you for taking the time to share this, and I am really sorry to hear how disappointing this change has been for you. It is completely understandable to feel frustrated when a shoe that previously helped with your plantar fasciitis no longer feels comfortable, especially after being a long-time Quantum wearer. Toe pressure and new calluses are not the experience we want for you, and I hear how painful and discouraging that has been. While design updates can sometimes change how a style fits, your comfort should always come first, and we truly do not want you to feel like you have to walk away from us because one style is not working anymore. We have dozens of other styles, and there is a good chance we can help you find something that better matches your needs with our new 91-day return window. Please reach out to our GURU Team at [email protected] so we can help process a return for the Quantum 2 you are not in love with and get you into a different style that feels much better on your feet.
I really appreciate the prompt reply to my request on-line.
By customerSally
Response from KURU Footwear· Apr 13, 2026
We are so glad to hear you received a prompt reply and that we could help when you needed it. That is exactly the kind of experience we strive to provide.
Amazing shoes very comfortable
By franchesca B.
Response from KURU Footwear· Apr 13, 2026
Short, sweet, and we love to hear it. We are so glad you are finding them comfortable. That is exactly what we are going for. Thank you for taking the time to share your experience.
Leo was great and very helpful
By Shawnee O.
Response from KURU Footwear· Apr 13, 2026
Leo is wonderful, and we are so glad to hear he was able to help. We will be sure to share your kind words with him. Thank you for taking the time to let us know. It truly means a lot.
