Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
The person was very professional
By Konstantinos M.
Response from KURU Footwear· Sep 28, 2026
We’re glad to hear our GURU team provided you with professional service! We appreciate you choosing KURU and taking a moment to share your experience.
Very disappointed. I have had them less than a month and the stitching on the toe is already coming apart. So far I have not had relief from the foot pain. But at this rate the shoe won’t even make 91 days before it’s come apart. They replaced the shoes with another pair. So far, it's been great customer service.
By Chad F.
Response from KURU Footwear· Sep 24, 2026
We’re really sorry this happened, especially after less than a month of wear. The stitching on the toe should absolutely not be coming apart, and we understand how frustrating it is to see that happening so soon, particularly when you haven’t experienced the foot-pain relief you were hoping for either. This is a defect, and our warranty policy covers defects like this for six months. Since we have your information through Trustpilot, I’m going to reach out to you directly to get this warranty issue resolved. Please keep an eye on your inbox for our message.
Quality products and quality service
By Magali R.
Response from KURU Footwear· Sep 24, 2026
Quality products and quality service is exactly what we aim for! We’re glad both the shoes and the support from our GURU team hit the mark. We appreciate you taking the time to share your experience!
Very caring and concerned thoughtful honest
By Steven R.
Response from KURU Footwear· Sep 22, 2026
That’s exactly the kind of care we want every customer to experience! We’re so glad our GURU team was able to make you feel heard, cared for, and confident that you were in good hands. We truly appreciate the kind words!
The representative I spoke to was very understanding and helpful. Made my transaction so easy.
By Bernadine P.
Response from KURU Footwear· Sep 21, 2026
We’re glad your GURU made the process so easy! It’s great to hear they were understanding, helpful, and able to get everything taken care of without making things complicated. We appreciate you taking the time to share your experience!
Awesome customer service. Was able to talk to a real person very quickly. Who was able to help with my issue.
By Robin M.
Response from KURU Footwear· Sep 21, 2026
That’s exactly the kind of experience we want every customer to have! We’re glad you were able to connect with a real GURU quickly and get your issue sorted out. We appreciate you taking the time to share your experience!
easy to deal with, clear and concise feedback. Stands by their product
By Pete K.
Response from KURU Footwear· Sep 18, 2026
We appreciate your kind words! We're glad our team was able to provide clear information and make the process easy. Standing behind our products and supporting our customers is important to us. Thank you for choosing KURU!
Customer service was great and fast. The first pair of shoes didn't work out, but I am really excited to get them returned and try another pair.
By Jessica
Response from KURU Footwear· Sep 18, 2026
We're glad our GURU team could make the process quick and easy! We're sorry the first pair wasn't the right fit, but we're excited that you're giving KURU another try. We hope your next pair is the perfect match!
