Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
925 reviews
KURU FootwearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
I had a prompt response even when I thought they were closed
By Angie C.
Response from KURU Footwear· Sep 29, 2026
We like to keep our GURU radar on! We’re glad we could get back to you sooner than expected and get you the help you needed. Thanks for choosing KURU!
Quick response. Problem completed.
By Shelley F.
Response from KURU Footwear· Sep 28, 2026
We’re glad we could get everything taken care of for you! We truly appreciate you choosing KURU and giving us the opportunity to help.
I had an issue with my shoes. The small loops for the laces broke on one shoe. I emailed the company and realized I didn’t keep the order number but explained my problem. Within hours, Kuru responded and sent a replacement pair! What great service! Amazing in today’s world. Shop Kuru!
By Harriett Y.
Response from KURU Footwear· Sep 28, 2026
We’re so glad we could make this right for you! We truly appreciate you choosing KURU and giving us the opportunity to help. It means a lot to hear that our team was able to respond quickly and get a replacement on its way. We hope your new pair keeps you comfortable for a long time!
I received Kuru shoes today, so far great shoes very comfortable. Kuru has one of the best customer service, I needed to return one of the pair and everything was done on chat. They generated the QR code and easy fedEx return
By ANWAR H.
Response from KURU Footwear· Sep 28, 2026
We’re so happy to hear your new KURU shoes are off to a comfortable start! And we love hearing that your return was quick and easy through our GURU team. We appreciate you choosing KURU and trusting us to be part of your comfort journey!
My shoes arrived super fast but sadly I ordered the wrong size. I emailed to ask how to start an exchange. The reply was very prompt then followed up with all information I needed to return the shoes. Very pleasant experience!
By Kelly K.
Response from KURU Footwear· Sep 28, 2026
We’re so glad we could make the exchange process easy for you! Even when the size isn’t quite right, our GURU team is here to help get you pointed in the right direction. We really appreciate you choosing KURU and sharing your experience with us!
I wear a small size shoe and have flat feet, so it’s been very hard to find stylish, adult shoes that also do not leave me in pain after a day of walking. KURU has been THE SOLUTION, I love them! When I needed help with the warranty on my MOMENT sandals (highly recommend 10/10 no notes) I felt heard and received a solution I was happy with. Altogether I have enjoyed this brand’s products and their customer service, so I would absolutely recommend KURU if you’re like me and have ✨ unique feet ✨
By Paige C.
Response from KURU Footwear· Sep 28, 2026
We love hearing that KURU has helped you find stylish shoes that keep your unique feet comfortable! It’s especially wonderful to know our GURU team made your MOMENT sandal warranty experience just as positive. We truly appreciate your recommendation and your continued trust in KURU. Here’s to many more comfortable steps!
Prompt and thorough in answering questions about the order
By Ramakumar T.
Response from KURU Footwear· Sep 28, 2026
We’re glad our team could be prompt and thorough in helping with your order! We appreciate you choosing KURU and taking the time to share your experience.
The young lady who helped me correct my mistake inputting my cell number was very kind and professional.
By Zita A.
Response from KURU Footwear· Sep 28, 2026
We’re so glad our GURU was able to help get everything corrected for you! We’ll be sure to pass along your kind words. We truly appreciate you choosing KURU!
