Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
206 reviews
KTS Pooled TrustSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes.With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers.Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal.KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families.Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
KTS Pooled Trust (ktstrust.org) has 206 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 197 reviews with 5 stars · Clear filters
Since February 2026, I have been taking care of my parents financial obligations through KTS. The staff at KTS are incredibly knowledgeable, kind, helpful, empathetic, and understanding. This experience with my parents has left me quite anxious, nervous, and in need of appropriate guidance. The staff at KTS has been nothing but professional and courteous to providing me with the guidance I needed in order to make this process as smooth as possible.
By Rich
A very professional organization that is reliable and always available to communicate with our team.
By Patrick
KTS Pooled Trust made it easier to take care of mom because they take care of the recurring bills. I had so many questions and they took the time to explain everything to me.
By Anna N.
The staff is so supportive, professional and caring. I had tons of questions and they were always available to clarify and provide me with information I needed. They helped me set up the account for my parents and walked me through the site.
By customer
Response from KTS Pooled Trust· Sep 10, 2026
Thank you so much for this! Setting up a Medicaid pooled income trust for your parents comes with a lot of questions, and walking you through everything, including the website, is exactly what our team at KTS Pooled Trust is here for. Supportive, professional, and caring is the standard we hold ourselves to, and we're so glad that's been your experience.
The process was challenging at first but then we worked more closely with KTS and they helped us get it done. From qualifying to approval
By Michael C.
Response from KTS Pooled Trust· Sep 10, 2026
Michael, thank you for sticking with it! We understand that qualifying for Medicaid and getting a pooled income trust approved can feel challenging and even discouraging at first. That's exactly why we work so closely with our members every step of the way. Nobody at KTS Pooled Trust considers the job done until you're settled, approved, and confident in the process. We're so glad we could get there together.
Quick, easy, efficient system, extremely user friendly. Customer service is also quick and helpful
By Malka G.
Response from KTS Pooled Trust· Sep 10, 2026
Malka, thank you! We work hard to make our system quick, efficient, and truly user friendly because we know managing a Medicaid pooled income trust shouldn't add stress to anyone's life. And when questions do come up, our customer service team is right there. Making sure every member feels comfortable and taken care of is what KTS Pooled Trust is all about.
Unbelievably helpful. Very easy process to get enrolled and use.
By Jay R.
Response from KTS Pooled Trust· Sep 10, 2026
Jay, thank you! Enrolling in a Medicaid pooled income trust can feel like a big, intimidating step, so hearing that the process was easy means we're doing our job right. At KTS Pooled Trust we work hard to make sure every member feels supported from enrollment through everyday use. We're so glad it's been that way for you.
KTS has been critical to permitting much-needed care for my Mom. They have made the process as painless as possible.
By M S.
Response from KTS Pooled Trust· Sep 10, 2026
Thank you for sharing this! Helping your mom access the much needed care she deserves through her Medicaid pooled income trust is exactly why KTS Pooled Trust exists. You mentioned we made the process as painless as possible, and that's something we work at every single day for our members and their families. We're honored to be part of your mom's care.
