Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
206 reviews
KTS Pooled TrustSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes.With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers.Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal.KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families.Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
KTS Pooled Trust (ktstrust.org) has 206 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 197 reviews with 5 stars · Clear filters
Very easy to use. Payments were seamless. Knowledgeable staff when i had questions.
By Melanie W.
Response from KTS Pooled Trust· Mar 17, 2026
We're really glad the system has been easy to use and that payments have gone smoothly for you, Melanie. It's great to hear our staff was able to answer your questions clearly when you needed help.
KTS has helped with the whole process of setting up the account and explaining how the pool trust works. Great staff, is willing to help with every detail. It's wonderful that they have the interest of the disabled and elderly people in mind. I would recommend Kts to anyone who needs this kind of help. Been just over 6 months now with kts.
By Peggy W.
Response from KTS Pooled Trust· Mar 17, 2026
We're really glad we could help you through the setup process and make sure you understood how everything works, Peggy. It's wonderful to hear that our staff has been supportive with every detail. Knowing that you see how much we care about the people we serve means a lot to us. We appreciate your recommendation and your trust over these past six months.
My experience is very good. I’ve been using this since 2022. When I send the bills that need to get paid they receive it and get it done. Whenever I need something they respond and it’s done. They are professional and nice. It’s very helpful.
By Bianca B.
Response from KTS Pooled Trust· Mar 17, 2026
We're really glad to hear that, Bianca. It's great to know that since 2022, we've been able to handle your bills promptly and respond whenever you've needed something. We appreciate you sharing how helpful the service has been for you.
Excellent company with amazing service!
By Mike E.
Response from KTS Pooled Trust· Mar 8, 2026
Thank you, Mike. We really appreciate you taking the time to leave such a great review. It means a lot to us to know you've had an amazing experience with our service.
Follow-up on transactions were prompt. This was appreciated.
By Cindy K.
Response from KTS Pooled Trust· Mar 8, 2026
Thank you, Cindy. We're so glad we could help simplify the Medicaid and Pooled Trust process for you. We know it can feel overwhelming, so hearing that our feedback and prompt follow-up on transactions made a real difference means a lot to us.
My dear Mom is no longer with me. I'm so grateful to KTS Pooled Trust staff for helping my Mom getting the best medical protection. All of the employees were very helpful and understanding. Mom's bills were paid on time. That, along, gave me one less thing to worry about. Thank you all for caring.
By Lana “nature girl” M.
Response from KTS Pooled Trust· Mar 8, 2026
Thank you so much, Lana. We're deeply sorry for the loss of your mom. It was truly an honor to help care for her and to give you one less thing to worry about during such a difficult time. Knowing that our team could support you both with compassion and reliability means the world to us. You and your family are in our thoughts.
Prompt attention to my requests and always professional! Highly recommend them to help with your family. Been with them for 6 years now and services run like clockwork.
By JJ N.
Response from KTS Pooled Trust· Mar 8, 2026
Thank you so much for sticking with us for six years. That kind of loyalty means everything to us. We're really glad our team has been able to handle your requests promptly and professionally, and that everything has run smoothly for you and your family all this time. Your recommendation truly means a lot.
The staff are knowledgeable and get back to any questions in a timely manner.
By Pamela
Response from KTS Pooled Trust· Mar 8, 2026
Thank you, Pamela. We're glad our team has been able to answer your questions quickly and thoroughly. It's important to us that you always feel informed and supported.
