Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
14 reviews
Kraft MusicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop online for Digital Pianos, Keyboards, Synthesizers, Electronic Drums, and Audio & Recording equipment at Kraft Music. Bundles get you everything for one low price. Financing options available.
Kraft Music (kraftmusic.com) has 14 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
14 approved reviews, newest moderated first
Super fast shipping and great customer service
By George F.
Response from Kraft Music· Oct 23, 2026
Hi George, thanks for your order from Kraft Music. The CA401 is a wonderful home piano, we hope you enjoy it. Please reach out anytime we can be of service. Cheers!
Kraft Music has superb customer service! Every time I've purchased from them, they have provided very valuable recommendations and helpful information. And I've never felt pressured in any way. Just customer service at its best.
By Kenneth G.
Response from Kraft Music· Oct 19, 2026
Thanks for the kind words Kenneth! We greatly appreciate your business, please let us know if we can assist with anything in the future.
Did not receive the free T-shirt. The piano’s appearance and tone are excellent!
By Dong C.
Response from Kraft Music· Oct 15, 2026
Hi Dong, Thanks for choosing Kraft Music! I found your recent order for a Casio Privia PX-765 digital piano. It doesn't look like this particular order qualified for our free shirt promotion, but I'd be happy to send you one. We'll reach out via email to confirm your size preference, cheers!
It's been about a week since my family has been enjoying our digital piano and I want to say a huge thank you to Scott for such a smooth and effortless buy this has been through Kraftmusic! It only took a week for delivery, everything was packaged with the utmost care (super impressed by that) and the directions were straight-forward to assemble. We have been loving this Casio Celviano AP-550. It's the focal point of our living room and the kids practice so much more now on this fancy thing. Thank you again for your support with our purchase, we are so happy with it!
By Amy
Response from Kraft Music· Oct 12, 2026
Hi Amy, thanks for your purchase through Kraft Music. So glad to hear the Casio Celviano AP-550 arrived safely and is bringing joy to your family. Please let us know if we can help in any other way. Enjoy your new instrument!
The sales staff was upfront on the backlog status of the Nord Electro 7 73 HP which I appreciated. A deposit was given to secure my name on a waiting list of NORD customers and was given priority when the Nord Electro 7 73 HP arrived. Kudos to all the sales personnel involved (David Hall).
By Richard L.
Response from Kraft Music· Oct 5, 2026
Hi Richard, thanks for your business! We appreciate your patience on the Nord Electro 7 HP backorder...definitely worth the wait!
Knowledge of products and attentiveness to customer service was top-notch. I will definitely continue to both use and recommend Kraft Music to my musical associates for future needs. It is a rarity in this day and age to find the level of care i received from these guys!
By Bob H.
Response from Kraft Music· Sep 23, 2026
Thanks so much for your business, Bob. Please let us know how we can help in the future!
Aside from having in stock exactly what I needed at a reasonable cost, I would add the speed in which the order was filled. I would also praise customer service as I had some questions and they were answered quickly, professionally, and friendly.
By McLovin
Response from Kraft Music· Sep 21, 2026
Thanks so much for choosing Kraft Music! We pride ourselves on providing the best customer service in the music industry. We're always here to help, cheers!
Easy to use website, great price, shipped quickly
By OT
Response from Kraft Music· Sep 21, 2026
Thanks for shopping with Kraft Music!
