KosinerjewelryReviews of kosinerjewelry.com

Response from Kosinerjewelry· Aug 28, 2026

Thank you for your honest feedback and for the 4 stars, Kieu! We're so glad our customer service team was able to step in and offer a solution for you. We truly appreciate you bringing the sizing and product description concerns to our attention—we'll review our product images to ensure they're as accurate as possible. Please don't hesitate to reach out again if you have any other questions—we're always here to help! Warm regards, Kosiner Jewelry Team

Response from Kosinerjewelry· Jul 4, 2026

Dear Nina, Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration you've experienced. We completely understand why you're upset, and we truly regret that our response came two days later – that was not up to our standard, and we should have done better. To be transparent with you, the delay in our reply was due to the way our customer service system prioritises emails: we respond to the oldest unresolved tickets first. When you sent additional follow-up emails, your thread was automatically pushed to the top as a "new" activity, which unfortunately moved it to the back of the queue each time. As a result, we didn't get to your case as quickly as we should have. We sincerely apologise for this oversight and are already reviewing our workflow to prevent this from happening again. We also want to explain that our warehouse ships in-stock orders immediately upon placement in order to get every customer's package to them as quickly as possible. In your case, because your order was processed and shipped promptly, we were unfortunately unable to make changes or combine items after the fact. That said, we hear your concerns, and we'd like to make things right for you. We are reaching out to you directly to confirm this arrangement, and we truly hope this resolution shows you that we value you as a customer. We are taking your feedback seriously and will work to improve our response time going forward. Please let us know if this works for you – we're here to help. Best regards, Kosiner Jewelry Team

Response from Kosinerjewelry· May 15, 2026

HI AP PNW, Thank you for sharing your experience, and I'm very sorry for the frustration this has caused you. Could you please provide me with your order number? I'd like to look into this for you right away. To clarify, if the product is unused and in its original packaging, it is eligible for return. I apologize if this wasn't made clear during the checkout process. Please allow me to check your order details so I can help resolve this for you. I look forward to your reply so we can make things right. Best regards, Kosiner Jewelry Customer Support

Response from Kosinerjewelry· Mar 12, 2026

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you find our jewelry both wallet-friendly and high quality—that's exactly what we strive for! It's also wonderful to know that our customer service team was able to assist you promptly with your post sizing issue. We're always here to help make sure you get the perfect fit! We truly appreciate your recommendation and can't wait to serve you again in the future. Thanks for being part of the Kosiner Jewelry family! ❤️ With warm regards, Kosiner Jewelry Customer Service Team

Response from Kosinerjewelry· Feb 7, 2026

Hi Lydia, Thank you for taking the time to share your experience and for updating your review. We’re truly sorry that your initial experience did not meet your expectations, especially regarding the fit of the Open Huggies earrings. We understand how frustrating this situation felt, and we appreciate you sharing your concerns openly. We’re glad that after further communication, we were able to reach a mutual agreement and resolve the issue with a full refund while allowing you to keep the product. Your feedback has helped us reflect on how we communicate product sizing and return options more clearly. Thank you for acknowledging our customer service efforts and for giving us a second chance. We genuinely value every customer and are committed to continuing to improve both our products and our service. If you ever need assistance in the future, please don’t hesitate to reach out — we’ll be more than happy to help. Warm regards, Kosiner Jewelry Customer Support Team

Response from Kosinerjewelry· Jan 16, 2026

Dear Sam, Thank you for taking the time to share your updated experience with us. We sincerely appreciate your understanding and are truly glad to hear that our team was able to resolve the issue to your satisfaction. Your kind words about the quality of our products mean a lot to us, and we’re grateful for your recommendation. If there’s anything more we can assist you with in the future, please don’t hesitate to reach out. Wishing you and your wife all the best, and thank you again for giving us the opportunity to make things right. Warmly, The Kosiner Jewelry Team 💕

Response from Kosinerjewelry· Dec 18, 2025

Hi Antonia, Thank you for taking the time to share your experience with us and for your honest feedback. We’re glad to hear that two of the earrings met your expectations in terms of quality and value. We’re also sorry that one item did not match the advertised color and caused frustration during the refund process — this is certainly not the experience we aim to provide. We appreciate your patience while our team worked to resolve the issue, and we’re pleased that a full refund was issued for the item that did not meet our standards. Your feedback is valuable to us and helps us continue improving both our product quality and customer support. Thank you again for giving Kosiner a try, and we truly appreciate your recommendation. Kind regards, The Kosiner Jewelry Customer Support Team