KosinerjewelryReviews of kosinerjewelry.com

There is a large assortment of jewelry to select from, shipping was quick and customer service was excellent!

Suite à mon précédent commentaire, je tiens à souligner le professionnalisme et la qualité du service après-vente. Malgré ma déception initiale, l’entreprise a su prendre en compte mon mécontentement avec sérieux, respect et compréhension. Le service client a été à l’écoute, réactif et compréhensif, et une solution a finalement été trouvée. Je tiens donc à saluer leur manière de gérer la situation et leur sérieux dans le traitement de ma réclamation. Il est important de souligner également les expériences positives, et je remercie le service après-vente pour son professionnalisme et son respect envers ses clients. Une expérience qui se termine finalement sur une note positive !

I absolutely love Kosiner's beautiful and unique designs! The jewelry is top quality, with great attention to detail. What impressed me the most was their amazing customer support. The team was incredibly kind, understanding, and went above and beyond to help me with my order. It's wonderful to find a brand that truly values its customers. Highly recommend!

Kosiner were very quick in responding to my email. I needed to return some earrings for the longer post and they have been very helpful with this. Great customer service. Thank you 🙏

Is this a scam site?? I have tried to make an order severel times cause ai love the earrings they offer, but my bank blocks my payment cause they are marked as unsafe. I then tried in my boyfriends phone to make a klarna payment cause I thought is must be a mistake, but before I even went to the payment it blocked the side as unsafe and said it was trying to get the card payment info. So it seems like a scam company. Or I can’t buy from Denmark.

I ordered earrings for my 20 months old baby as the butterfly stopper ones she had kept falling out. Customer service was good, I was told delivery would take 7-15 days but the order reached in 5 days , the earrings do exactly what I wanted them for. I absolutely recommend this website!!!

I will never recommend this company. They have deceitful practices. They are unwilling to accept returns and are rude when the buyer persists. The images they provide online do not match their products. If I can warn people about their scheming business practices then that will be the best outcome I can expect from having dealt with them myself. I have had multiple terrible experiences with this brand. The only reason I have continued using them is that the number of internally threaded 14K flat back earring sellers is limited. My most recent purchase unfortunately has been the worst. The items I ordered arrived and as usual were significantly smaller than they appeared on the website but that is par for the course with Kosiner. The second and more important issue is that the gemstones in the earrings were clear when they were meant to be dark yellow citrine. I contacted Kosiner to ask if perhaps they had sent me diamonds instead of citrine because the image on their website was nothing like what I had received. They informed me that they had sent me citrine earrings but sometimes their citrine was very pale. I requested a refund and a return label. That is when Kosiner became truly nasty. They stalled giving me a refund for 5 emails. They offered exchanges, they were rude and they tried to claim that their return policy was different than stated on their website. Also once finally agreed to the return they informed me that they don’t provide return labels I would need to purchase my own label and I would not receive reimbursement for the cost. In addition the return address that they provide is not compatible with any shipping service available in the U.S. this is because they provide the company name for the return address but also a first name consisting of a name, number and symbols but no last name. Every shipper only allows letters and numbers for a first name but shippers also require first names be coupled with last names. l’m busy and by then the company had done as they clearly intended and run down my will to engage with them anymore. I accepted a 15% return for not having to return the earrings and ate most of Kosiner’s outrageous cost for their earrings.

Excellent customer service and good pieces and variety