Koo BikesReviews of koo-bikes.com

I bought a new motorbike and needed some disk locks. I ordered them from Koo and waited for them to arrive. Three weeks on and the items still haven't arrived. Koo haven't responded to any emails. I'm now forced to claim the money back. To top it off, my motorbike was stolen last week. Whilst I can't place the blame of this on Koo - if the disk locks had arrived in an appropriate time frame, I'd have been using them and would most likely still have a bike.

* * * Buyer Alert * * * Before you buy anything from Koo Bikes, read the rest of this review. I purchased a new pair of road shoes from this seller off eBay. When I got the shoes, they were a "wide" size version which I did not order and didn't match what was described in the ad. I contacted the seller stating the problem which they promptly replied saying that they would refund my money AND pay for the shipping back to them. I live in the United States. Koo Bikes is in the United Kingdom. I knew that the shipping was not going to be cheap. I went to the FedEx office in my town to have them shipped back. It ended up costing me $89. I was fully expecting to be reimbursed as so stated by the seller which I still have in my email inbox. Once I notified the seller what the shipping cost was, I was told that I wouldn't be reimbursed for the return shipping cost of $89. I was told "at that time" under a policy that Koo Bikes has that I had "NO knowledge of" and "wasn't made aware of" that they would only agree to reimburse me for $35. It should be very obvious at this point that I was cheated and lied to about the refund. I emailed them several times afterwards saying that I have the very email from them stating that I would be reimbursed fully, but they have "never" replied back with any response meaning that I have now been stuck with the full expense of the return shipping cost based on "their" mistake (not mine) of sending me the wrong size of shoes. Now think about this again. Buyer buys shoes. Buyer receives shoes. Buyer finds out shoes are not what he ordered and are not as described as such in the eBay ad. Buyer ships shoes back to seller "understanding" that he would be reimbursed for the shoes AND the shipping cost. Buyer finds out that he won't get shipping cost refunded back to him due to a policy the buyer never knew anything about when he was told earlier that he would and has proof of it. I can't spell it out any simpler than that. I have been lied to about the return cost reimbursement "all because of their mistake". I don't believe that is how anyone does business let alone how anyone should treat anyone else. If you are a seller of any sort, you are obligated to set "everything" right if it is "your mistake". This is a case where they admitted making the mistake and said that they would make it right, but they lied and didn't make it right. Any questions? Don't expect to be refunded for your shipping cost back to Koo Bikes if they send you the incorrect item.

Absolutely appalling service. Took 2 weeks for them to tell me item ordered wasn't actually in stock, yet item is still listed for sale. 3 weeks aftet purchase I have no refund. They will not reply to my emails. I contacted them on Facebook only to be blocked and have my messages deleted. I will be reporting Koo bikes to trading standards. Please refund my money you owe me. Check other reviews about Koo bikes to see many other similar cases, also check their Facebook to see many other complaints about items not received and money not refunded.

Ordered an item. Order confirmation stated it would be tracked and delivered in 3 days. A week later it had not arrived (which is fine, no biggy) So I emailed in query. No response. A few days later I emailed again. I got a response which was to wait until the new week and if it still had not arrived to contact. (fair enough, I'll give them the benefit of the doubt. Sometimes postage can go array) The next week it still hadn't arrived so emailed again and was given a full refund and told "I will look into this issue and find out what has happened." Very good, I got a refund. And I think anyone would deduct from the 2nd part that once the issue had been resolved they would tell me what it was and I would receive the item. A few days later no response so contacted them again and was told the item was NOT tracked (but I was told it WAS tracked????) but they have opened a claim with the royal mail. I said I wasn't satisfied and was THEN told the reason I hadn't received my order was because it wasn't in stock and that is why I got a refund. SO, "A" it had gone over 3 weeks with no item received with which I was told it hadn't been traked but they had told the royal mail it was lost? And "B" it then turned into it was never posted because it wasn't in stock but it took 3 weeks of my badgering you for you to tell me this and we aren't going to offer you a replacement but we will respond in clipped emails that only give the impression of "we are not going to offer you anything so go away". Will not be handing over money to this company again. Must add, as stated by other reviewers that one customer service assistant was very pleasant to deal with (if still not informing me about what had happened) but the other person, the one I had the most contact with had no interest in resolving my query except to make me go away.

Ordered a pair of tyres at a bargain price....one week later nothing so I message them to recieve an excuse that they don't have stock even though the website says otherwise. After talking to other people it turns out that if they mess up this is the standard response to fob off customers with an inferior product. Shame really as I like to help out local independants but I would not recommmend these to anyone, such a shame!

I bought an Helmet which was on sale almost 3 weeks ago, after I didnt receive anything I did sent an email and also gave them a call this week. First person I spoke on the phone ( (name)) was really helpful and said he will send a replacement as soon as possible but later I received an email from [name] who I believe a customer service assistant ( even I asked she didnt gave her title), she said she refunded my money and [name] was wrong about the stock levels ( which it was a complete LIE, I could still see their listings for the same product on their website, Ebay and Amazon. The truth is I bought the item for a really good price, most probably they made a mistake with pricing and they didnt want to sell me the item for that price, [name] might think she saved couple of pounds for her company but they lost a customer who spends hundreds of pounds a year for cycling equipment, shame... And I believe I am not the only one here experience the same issue... I dont recommend...

I'm now forced to leave this seller after being a loyal customer for many years.The ordered items were processed and not dispatched for longer than a month. I asked Koo-Bikes for a reason for the abnormal behavior and got some indistinct response about problems with web-site and assurances that the items were in fact definitely dispatched. Finally, I have never got the ordered items and have got a refund form PayPal. I strongly believe that Koo-Bikes have never dispatched my items. My many years’ experience with Koo-Bikes says that all orders always show up in a week or a bit longer. Mistakes could happen, here I feel it was a fraud. Disappointment, not recommended.