KollecktivReviews of kollecktiv.com

Can't figure out the remote control. Only works for on and off. The instruction book is terrible. Hard to read due to tiny print, and it does not explain the functions. I want to download the instruction book from the website but can't find. Voice command feature does not work. Delivery was not great(white glove). Massage seems to work ok but I have no control over the functions. Feel like I paid twice the value of the chair. Not worth the price.

Huge disappointment with the flagship 301 chair. I have made several attempts to return the chair with no success via phone calls, emails and messanger.

We received a used/damaged massage chair not a new one and we are having difficulty getting a return shipping label from Kollecktiv. We are very disappointed with this service.

They told me I could return this chair free in the first 30 days after receiving it. They have completely ignored them ever since I informed them I would like to return the chair. I've sent them message on Facebook, emailed them and left them voicemails. DO NOT BUY FROM THIS COMPANY.

I’m extremely disappointed with Kollecktiv’s customer service. My sister-in-law purchased one of their massage chairs through Amazon (Order #113-6253451-4853838) and it stopped working properly—while still under the 3-year warranty (after 18 months). The chair turns on but does not massage at all. She has reached out multiple times through both the phone number and WhatsApp number listed on their website: 📞 Phone: +1 (617) 433-9683 💬 WhatsApp: +1 (706) 452-1787 No one responds to the many emails/calls. No callbacks. No help. This kind of silence is unacceptable, especially for a product in this price range that advertises warranty protection. It feels like the company is just ghosting customers after the sale. The buyer is a single mother who invested in this chair for her health and well-being. The lack of accountability and support is incredibly frustrating. Kollecktiv—stand by your product and honor your warranty.

I bought the $4000 4d-5d chair and when it was delivered the audio was faulty. One speaker was cracking and popping and then just stopped working so audio on one side only and its not good quality speakers. They said im too far away to send a technician out so if I can find one... Im in Tyler tx, dallas is closest. I told them. They have the worst customer service and paypal did nothing to help me but deny my claim! After 8 mo off being lied to and put off paypal said becauser I have had the chair for months it has been changed. . . total BS. I was disgusted and now 2 days ago and its been 14mo now and the bottom foot module broke and hangs down!! This has been the worst experience and screw over by this stupid company and even paypal. I have no confidence in anything that cost over $1000 after this. Im so pissed and I have back issues I needed the chair for and now its falling apart with no help from the company or paypal. Stuck with it so DONT SUPPORT OR BUY FROM KOLLECTIV. TOTAL NIGHTMARE AND RIPOFF.

I bought this chair in early May expecting a delivery in mid May. I was told before I purchased it they could deliver my chair up to a second floor bedroom with no additional charge. After waiting on delivery day for my chair to arrive all afternoon , I called the delivery company to find out where my chair was and they had my street address correct but the city and state were totally wrong. I live in Florida and they were trying to deliver it to Texas. It took them weeks to work this issue out with the company blaming me for talking to the shipping company. Then it turns out they won't deliver my chair even inside my house and Kollectiv wants me to arrange delivery people. They had me agree on a price ahead of time and it cost me more in the end and wouldn't pay anything more. This company is terrible!!!