Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
184 reviews
KoKo Shiseido BeautéSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2003, KoKo Shiseido Beauté is an authorized retailer specializing in Shiseido and Clé de Peau Beauté skincare and makeup products. Renowned for exceptional customer service with 5-star reviews, their friendly and informative expert consultations, and customer-first happy shopping experience guide customers to achieve their desired beauty goals. Registered customers receive 5% cash credit for every purchase, in addition to free samples with every order, making KoKo Shiseido Beauté a trusted and preferred destination for Shiseido brands. It offers both convenient online and in-store shopping, with free shipping within the continental U.S. from its retail store in Torrance, California. First-time customers receive a 15% discount on their first purchase.
KoKo Shiseido Beauté (kokobeaute.com) has 184 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
184 approved reviews, newest moderated first
they were very quick to deliver! And it was easy to order online. Great service!
By AK
Response from KoKo Shiseido Beauté· Apr 2, 2025
Thank you for your feedback. 🙏 We also answer instantly if you have questions about your order or products. Thank you for shopping at KoKo.🌺🍹🍊
Tina at Kokoshiseido always keeps me Informed of the latest promotions and she has a great record of my needs. She knows exactly when I need to replenish my repertoire.
By Toni U.
Response from KoKo Shiseido Beauté· Mar 30, 2025
Thank you, Toni, for your feedback.🙏 It is part of our ongoing effort to provide the greatest customer service, and knowing and understanding your needs is essential.😊
Sales staff is always gracious and helpful. They offer great skin suggestions as well.
By Caryn L.
Response from KoKo Shiseido Beauté· Mar 24, 2025
Thank you for your feedback🙏 We are delighted you found our suggestion helpful. We are always available in-store and online to answer your questions and provide helpful tips and suggestions. Hope to see you soon. 🌼🌸☘️
Tina Ko is always helpful and friendly. She takes her time to explain the benefits of new products. Thank you TINA
By Agnes G.
Response from KoKo Shiseido Beauté· Mar 18, 2025
Thank you, Agnes, for your feedback🙏 I thank you more for being a KoKo loyal customer for over a decade.💎🌼🌸
Very good, very nice
By Linh H.
Response from KoKo Shiseido Beauté· Mar 18, 2025
Thank you, Linh, for your feedback 🙏
I’ve been using Shiseido products for a long time and I really like them. When we came to California for my husband’s job, we saw a Shiseido store and went in to check out a few products. Tina and Koko, who assisted us, were incredibly friendly and kind. The store was very clean and organized. Their knowledge about the products was excellent. They didn’t just try to sell me something, but recommended the right products for my needs. They have an honest sales policy. Additionally, giving samples along with the products I purchased was a very kind gesture. From now on, I will buy all the products I need from this store, from Tina and her sister. I want to thank them here and highly recommend this store to everyone.
By Kubra E.
Response from KoKo Shiseido Beauté· Mar 16, 2025
Wow, thank you for your generous compliment.🙏 We are delighted that we had made such a great impression on you on your first visit to our store, and honored to be your go-to place for Shiseido. Welcome to California and to KoKo Shiseido. 🌼🌸☘️
Tina was very helpful with her expertise. She helped me without being pushy. My visit there was productive and very informative. I will definitely be back.
By Amanda H.
Response from KoKo Shiseido Beauté· Mar 15, 2025
Thank you for your feedback🙏 I treat all KoKo customers like my sisters. Regardless of purchase intention, I owe them my best, as well as the best of the skincare and beauty products I recommend within budget.☘️🌹🍒
Very helpful and friendly.
By Mar N.
Response from KoKo Shiseido Beauté· Mar 13, 2025
Thank you 🙏 for your feedback. We are all about ensuring your shopping at KoKo is the most pleasant and informative at all times.😊
