Kohl'sReviews of kohls.com

Absolutely horrible! Waiting 2 months for my gift card. Call customer service and you get no English speaking reps. Kohls has gone down hill. So they take your money from your gift card and don't credit it back. The say it takes 30 days for it to be back on your card. Well it's been 2 months and still no refund. Such an a-hole company.

My husband ordered me petite pajamas. After almost three weeks I finally got them. I opened the package. The top was not in the bag the pajama pants were not in there. The top smelled horrible it had been worn. We will never buy clothes on line from Khloe’s. It was very disappointing.

I pay my charge card bill by mail 2 weeks before it’s due . I get a call from someone I could not understand wanting my banking information ( did not get it ). I pay my bill by phone and a week later I get a letter from kohls with my check that the mail destroyed . Oh and did I tell ya I had to pay almost 40.00 in late fees on something that was out of my hands . I should have gotten my 40.00 back . You had my check I do not know for how long and then you send it to me after I pay my bill a week later .

When you start selling MyPillow again, then I will shop at Kohl’s again. Lot of business lost.

I have repeatedly attempted to pay my bill online, but despite several attempts, I was unable to access my account. I contacted customer card services, and while my account was reset, I still couldn’t set up the account successfully. I continually received messages indicating that the information entered did not match the information on file. Frustrated, I called card services again and spoke with a representative who informed me that my account had been closed. However, according to my credit report, my account is not closed, and I am still able to charge to my card. This inconsistency is highly concerning. Moreover, I work out of town and have previously sent my daughter to pay my bill in-store without any issues. On this occasion, customer service informed her that they couldn’t post my check without my ID, despite her having my statement with account information. Requesting ID in this context seems unnecessary when the account information is provided. As a store manager with experience at Kohl’s and other retail stores, I am deeply disappointed with the rude and unprofessional behavior of your customer service and employees. I am well aware of your policy and procedures, and this experience has been far from satisfactory.

The customer service is horrible..the associates don't know how to talk, how to handle the queries. They are rude and don't even inquire what's going on with customer. They are rude and unhelpful. Never had such experience with other retailers.

Beware of using Kohls credit card for 3% back on gasoline purchases because you do not retain the credit of Kohls shopping for more than a month or two. Unlike other credit cards such as Capital One and Huntington Bank that your credit accumulates until you are ready to use, this card employs "use it right away or lost it" tactics. I'm not using the Kohls card for gasoline purchases anymore!!!

I miss the old Kohl’s. Use to walk in and always found something. Then they put in Sephora in the middle of the store and everything changed. I also hate the new Kohls Credit Card and the new checkout set up. I’ve stopped going in. I even ignore the coupons I received. I was such a big Kohls shopper. But not any more