Kohl'sReviews of kohls.com

I ordered several pairs of pants for my husband and Kohl's sent the wrong size pair of pants for one of the items. I tried to return the item to their store which refused to take the item because it was not the item listed on the invoice (I know that's why I'm returning them). I called the customer service number listed and got someone in another country who tried to blame me for incorrectly ordering the pants online, told me I would have to purchase the incorrect item if I wanted them to send me the correct pair, and so forth. This was the most incompetent customer service department I have ever dealt with in my entire life. I repeatedly asked to speak with a supervisor and was given the run around. I asked to speak with a representative in the USA and finally got someone that tried to be helpful, but required me to either open a case that will take 7 days for me to get my refund or I would have to return to the store again with her opening some kind of form so that I could return the pants. All more inconvenience for me because of their mistake. After reading all of these complaints online, I see that this is the norm for Kohl's and I will not be shopping there again in the future. There are too many other options where businesses treat their customers fairly and appreciate your patronage.

Ordered a Fitbit Alta for Christmas while it was on the Black Friday sale. Recieved an email on Saturday morning that the my order was cancelled because the item wasn’t available. The item WAS available when I bought it, but apparently Kohl’s decided it was fine to sell something that had already been purchased. Had Kohl’s been honest, perhaps I could have bought a Fitbit on a Black Friday sale elsewhere. I have been a Kohl’s customer for a long time, but after this horrible and ridiculous experience I am done. I recieved some Kohl’s cash from some other purchases I made, but once I have spent that I will NEVER shop Kohl’s online or in store again.

Okay, here we go... Purchased TV online on sale over the thanksgiving weekend. Once received it was broken. Screen smashed in. So it was taken to a physical store for faster return and exchange. They didnt have the TV there or anything comparable. So they called online customer service to get another one sent. Well lucky us, they were out of stock. And told us we couldn't exchange for something compromisable. But that we could do a price match. And we confirmed what that meant. Finding a TV anywhere and they will match the price. Plus the online manager also stated would give us a 20.00 credit. So we find a TV at Frys, and called customer service. And they told us no price matching. Then said we can pick any tv on khols website that's comparable and they will adjust the price to match what we paid. So we pick the Samsung that is set to only be 50.00 more than what we paid for the LG on black friday. Well then we get told we can choose any other TV besides the samaung because those sku's are set and locked to only change on black Friday, the system will not allow it. So back to the drawing board, and keep in mind there are only 3 different tvs on roughly the same level. The LG, the Samaung, & a Haier. Which the Haier had not great reviews over all. So that was a battle because the had no more LG, they wouldn't or couldn't give the Samsung, and the only thing left was the crap Haier. Which was not acceptable. So finally after about 4 hrs of phone time, BTW we are on the phone as I type this, so it will be 5 or more after this. Finally the supervisor decides to allow us to pick a same size tv, any tv and he'll match the price. So we find another LG that is 150.00 more, but they are going to take 150.00 off. Well the the supervisor says he can't process it because the return amount hasn't fully posted. And we have the account pulled up so we can see we what is available. And we round and round for a bit. To then be told to call back after 24 hrs. So we kept refreshing. Then decided to call customer service. Asked about the available balance to be told that we can use that balance NOW. So we were transferred to khols.com to circle around again. And then told that they can't change the price and we have to pay the full price. So we ask for a sup. To then have them pretend they can't hear us. So we call again and get an sup to finally have someone tell us how it really works. So we think. Electronic equipment doesn't allow price changing, so we have to charge the regular price and then apply a credit. However for some reason the credit takes about a week vs earlier it was 24-48hrs. Now there's not a lot on this card and it hasn't been used in a year or so. And it's for Christmas. So the issue is that whats available on the card and what it comes to with taxes is more than whats available. So end result is, we got a credit placed for 150.00, but we have to wait for it to post before we can order the TV. FML! Horrible customer service, horrible communication, horrible business practices with the fact that a supervisor flat out lied to us. Just horrible Kohls. And we've both agreed to never ever do this again with them.

I just recently ordered a plaid onesie for a 12 month old. What arrived was a MEN's green size small fleece. The packing slip clearly states what I should have received, definitely a shipping error on Kohl's part. I tried contacting customer service and not only do I have no option but to call right now (within the hours posted by Kohl's customer service page), I am forced to listen to a long message of useless information. When I finally get to the options where I am allowed to select the right options, it sends me on a continuous loop where I am given the option to go back to the main menu or end the call. I've gone through this several times now. What a pain! A similar problem happened to me last year around the holidays (shipped me gloves instead of a coffee mug). At that time I took it into the store and spent a really long time at customer service as they were so confused on how to handle the problem and I never actually received what I had originally order. Not looking forward to the rest of the remaining hassle to get this fixed.

A***hullllllllls canceled my order. Then I had to spend 30 min on phone where they took my blood type, my DNA, my as swipe status. Then they had to send me a Text to verify my order...so now my cell phone number is in BIG Brother's system. They couldn't send an email. I had to get a 6 digit code to verify it was me via cell phone or in person. Basically...they are assuming I am a thief even though I actually created a multimillion dollar empire. All this bull***t over a stupid $535 order. The only reason I completed the order was because I bought gifts for my nephew. This is why I never order from Macy's or now Kohl's never again. If you order over $500, they cancel your order and make you go through a bunch of wasteful bull**** even though my American Express said it was me, they charged me, all my addresses matched and my name matched. I am tired. I am still on the phone with this company after 30 minutes to replace my order. F&&tards. They lost a customer.

If your order gets messed up on Kohls.com good luck... The call center struggles to understand basic English. I was sent an Apple Watch instead of shoes and pillows like I ordered and had to explain 50 different ways that yes my box got there but no it didn't have my items in it. I was asked to go out of my way and return it to the store. I was then told it would take an additional three days or longer to investigate what happened and see what they need to do. I would then be either given a refund or they would resend my items it would not be my choice. I bought items that were on clearance that are no longer in stock. When I got to the store to return the item that had been wrongfully shipped to me they did not have a process for it and the manager didn't know what the heck she was doing. Nobody knew what to do. if this had been Amazon I would've been emailed a label and told to call to have FedEx or UPS pick it up and they would've overnighted my items. Kohls it doesn't have to be complicated . Ps I couldn't send an email because you don't have a customer satisfaction department so I figured this was the next best thing. Further more I received an email 36 hrs later that’s that I had received my package. Of course I received my package what are you didn’t receive is my items and dammit I return the watch I shouldn’t have it was far more valuable than what I ordered. WTH

I love Kohl's money saving offers but when I use them, as I frequently do, there is NO assistance when a problem arises!! I have occasionally ran into issues & each time I do, I call their customer service line - the only line I can call, and someone from a country far away says, "We're sorry, there's nothing we can do." That is most likely true, because what can someone in India do for me regarding an issue in the USA??? What are they there for!? I'd like to have excellent customer service all the way through my purchasing, especially if a problem arises! You've gotta do better!!!!!

I have a kohls charge card and when I signed up for paperless billing it said you'll get $10 kohls cash if you sign up. I did, and I received the email that day, but as i was scrolling through my emails i accidentally deleted the email and couldn't get it back. When I did an online chat to see if they can resend I was told I had to call. When I called card services they said, oh sorry you need to talk to Kohls.com for that. SO, when i called they said you need to talk to card services....I explained that I already had and they said it was their responsibility and could help. The rep just kept say I don't see a $50 transaction ID that offered $10 kohls cash. I don't know how many times I explained the situation and got repeated the same thing to me. I find it very unprofessional that no one seems to know the businesses offers and couldn't listen to me. Never going here again. Letting my card expire. Extremely unhappy with the attitude and services.