Kohl'sReviews of kohls.com

Is the first time I buy from them and the last one. It was some gray pants for my husband it was the color request for a wedding I order nov 28 I needed for dec 14th and today dec 11th they send me a message of a change of my order cuz it out of stock? If it was out of stock with did they let me place a order and pay for it? I will never trust kohl’s again I gave them a 1 Star to be able to write this message but they don’t serve even 1

Why do I have to agree to this to buy a candle or tablecloth from Kohl's? Never again By tapping Agree below, you agree to be bound by the Kohl's Privacy Policy , Legal Notice and Terms and Conditions of Wireless Network Access. Please review these documents carefully before tapping Agree. When you use this Application, the information we may collect may also include the following: IP addresses and, if you separately consent, location data. Once you elect to allow location data to be collected through the Application, you are agreeing that we can use your location data when you use location-based features like the store locator and we can collect your location information when you are at a Kohl's location unless you turn off location-based services for the Application. In addition, this Application may utilize social networking or functionalities that allow you to share the Application or products shown through the Application with others through e-mail or social networks. This Application may also contain links to third-party sites that are not owned or controlled by Kohl's. Kohl's assumes no responsibility for the functionalities, content, privacy policies or practices of any third-party site. Your use of this Application also constitutes your acceptance of Kohl’s Terms and Conditions of Wireless Network Access, which shall be applicable when a guest at a Kohl’s location, and your device shall connect automatically to Kohl’s in-store wireless network, unless you disable your device’s WiFi functionality

If I could give a BIG FAT ZERO I would!!! I will NEVER again in life give Kohl’s even a penny out of my pocket!! I won’t even give them a penny I found on the ground!! Kohl’s has ruined my families Christmas!! They’re a bunch of crooks that don’t take any accountability!!

On black friday, I ordered a pair of boots for a really great price. A week went by and I never received a single email regarding my order. I got worried and got on their message customer service, and they told me they didn't have any record of the order, but encouraged me to call in to the office since they had more to work with. They were super nice! I called in and they went beyond what I expected the answer to the issue would be. I was almost certain they would tell me that I would need to pay full price and I couldn't get the black friday deal anymore, but they apologized for the lack of emails and order cancellation. Since I never received notice of my order being canceled, they gave me the black friday price way after it had passed. I was so thrilled! I'm so glad they helped me out. I know mistakes happened, but i'm so impressed at how quickly they fixed the issue. I'm very grateful.

The worst experience ever, I placed an order on December 2nd in hopes of having it in time for my December 8th event. I received tracking information which said it would be delivered December 6th & as I tracked it Dec. 6th it said it was out for delivery, it said the same thing on the 7th, 8th, 9th, 10, & today is the 11th not only have I not received it & the event is over, I missed 3 afternoons from work attempting to wait for it & customer service tells me no refunds or cancellations I have to wait 2 more days. I've never experienced anything like this ordering from other department stores. Kohl's has truly turned me against ordering anything or recommending then to anyone. I wouldn't even send someone I don't like to their website. Please anyone reading this review understand Target is a little more expensive but they do business & they give a damn about you.

I Purchased an Item for $44.50 & found out the priced had dropped $8.50 three days later. The next day I called Kohl's Customer Service and requested a 'price-drop-refund' and was told that due to it being 'Cyber Monday' week no refund could be processed until after Cyber week was over on December 10th. I called back on December 11th and was told both by another Kohl's agent and supervisor that no refund would be made no matter what the first agent told me. I am very unhappy with Kohl's lack of customer service and their 'no price-drop-refund policy' and will not do anymore business with them.

Worst customer service ever! I ordered a new xbox. Someone hacked my account and sent it to another state. They refused to fix the issue and address that my account was hacked. They were very rude on the phone as well. They tried to put it off on my bank and fedex, when it was my kohl’s account. I even had proof I put in MY address and not this other persons. This has happened several times and a lot of times my online kohl’s cash gets stolen and they refuse to fix that either. I refuse to shop here anymore.

Can I give a 0 star rating? This place is unbelievable. I ordered a jersey for my son and receive an email two days later stating it's out of stock! How can you allow someone to purchase something that isn't even available? I called to see what they can do as they already charged my account and now I have to wait 7 days for a refund for their screw up!!! I didn't even care so much about the refund as I wanted the jersey my son asked for for Christmas. The hat that was just delivered looks used. I also had an issue a couple months back w/some shoes that were purchased. This is the last time I do business w/them!