Kohl'sReviews of kohls.com

first time I shop at that store and it will be the last :( I bought some curtains almost 100 USD and I never received it.... try to talk to customer service and it's horrible and it's not fair to say in the tracking number that it was delivered :( then i lost my money and never receive anything.... Before buying I should have read the reviews ... so I would have prevented that from happening to me because I see it has a lot of bad reviews :(

If I could give zero reviews I would, I returned an item over a month ago and never received a refund. I have called over and over with no results, I will never shop at Kohl’s again and I hope they go out of business.

Shipping is NOT AWESOME IT'S HORRIBLE. When u track it, u will see it sits for days at whatever facility. My 10 item order was split into 3 separate orders. 1 order was in the town next to me for 3 days, like I'm talking 5 mins away & it just was sitting. Last order was pushed back 2x's, it was in my state even & then another state..what the what?!?!?! & I was told I had to wait 3 more days for it. And again I say what the what?!?!? Get it together. Last time I order from them!!!!

Frankly, I've never ordered stuff online here but I like the store, like a year ago I bought two identical pair of shoes (one for my brother and one for me). It was the best purchase I've ever made. I'm still in live with those sneakers

It is literally nearly impossible to obtain customer service support via phone or online chat. Today, 3 weeks after purchasing a Cusinart coffeemaker that has 12-cup and single serve features, the single cup feature does not work (the first time I tried that part of the machine). I have no box to return the item, since I have been using the coffeemaker, so I tried to contact Kohls to ask what to do. I waited on the phone and simultaneously for an online chat rep for 15 minutes. Finally, the phone simply transferred me to a survey, as if I had been helped. And the chat wait time, after diminishing to a few seconds left to chat, suddenly refreshed and said one hour and 45 minutes wait. Exasperated. This is how I felt the last two times I have contacted them (rewards and charge accounts are still separate yet I cannot get an answer to why and my account has to be reset every time I try to log into the rewards site). I have been a Kohls customer for 18 years(!), and I pay my account IN FULL every time I charge and receive a statement. I feel I need to cancel my Kohls account, because both their technology and support for customer service are woefully lacking. Frustrated and annoyed...again!

I ordered a set of cookware online. 1/2 hour later, I noticed from looking at the site again, that the cookware would not work with an induction stovetop which mine is. I called them right away to tell them to cancel the order. I was told that I was outside the 30-minute window where I could have canceled the order, because of their "quick ship" order. However, the confirmation tells me that I won't be receiving the order for more than 2-weeks due to COVID 19. I'm told I have to wait for two weeks to get the order, then I can return it back to them or take it to a store where they, supposedly will give me a refund. Really, 30 minutes and you can't cancel?!?? All their stores are currently closed, and I see from someone writing here that they only give store credit and not refunds. So I will be forced to wait 2 weeks, then pay for shipping back to them, then wait for a refund. Don't bother shopping at this site and save yourself the anguish of dealing with incompetent people. I am so mad I could chew nails and I will tell everyone that I ever meet to NEVER shop online or at their stores.

I've been trying for aweek to speak to somebody or live chat no one ever to speak with .I will be canceling my account with them !!!!

I have been a MVC since they opened my store and love Kohl's, however currently, I am very displeased. I placed an online order and when I received it in I didn't like something that was not noticeable in the online images or description. So I called the store that is still not opened so I can't do a return, I called to see if arrangements are available to not have to pay my Kohl's Charge since I would be returning when they opened and the store recommended I call customer service. I called in and spoke to Dexter Operator # 771. I asked him the same thing and he told me no, I could pay and return later when stores opened back up. I explained that I was talking about a $500 purchase not a $20 purchase and that if I paid it to avoid late fees and interest that when they opened up for me to return, I would just have a credit on my account and that I would still be out the money as a credit does not do me any good on my account. I can't be the 1st person to have this issue or questions on this. How fair does this seem, I am not asking for anything free, but if they were open I could return and not have to pay, so I have to pay or it costs me more money and hits my credit... This is not a new situation, this is almost 2 months in so I find it hard to believe there is no plan in place for such situations. Very disappointing to say the least. Why can't they note account and not charge late fees or interest and when they open let me return and if I don't within so many days of them opening up charge it back??? Just thought so much more of them. I asked the operator for a manager and he said they will tell you the same thing... Kohl's won't go out of business without me contrary to what my husband believes. But to be a good loyal customer who spends thousands a year with them, and a large company, you would think they had a better solution than let me take your money and product and you just get a credit...I normally would use the credit, but again, a $500 purchase and limited work at this time is a huge issue and not very helpful. So much for Kohl's Cares?