Kohl'sReviews of kohls.com

Shipping takes weeks, not days. It's a shame because I like their merchandise in store. I understand times are tough, but why doesn't Kohls take the staff that lost jobs/had hours cut, and have them help with online orders. The stores are ghost towns, understandably. So they need to make up for it because we either have to pickup orders (which takes far too long also) or wait forever for delivery. I'm ready to call it quits with Kohls and find another retailer that doesn't take so long to deliver three masks. Day 17, I'm waiting still. It's ridiculous.

Distressing is the best word to describe my experience shopping online with Kohl's. I had a problem with a recent online order and attempted to resolve it with a chat. The person I chatted with did not seem to understand the difference between an order being submitted and an order being fulfilled. After waiting 1/2 hour to chat, it took over 1/2 hour to resolve the issue. Only, as it turns out, it was not resolved. A phone call the next day went more smoothly and the promised resoluton occured promptly. However--why subject yourself to unprofessional, time wasting, so-called customer service? There are plenty of competitors out there who will be happy to help you without all of the headaches.

I waited to purchase the PS5 online using the Khols app. They allowed me to purchase 15 of them and they offered me $180 in rewards for each. Have email to prove it. Then they cancelled all 15 of my orders, after it went to fulfillment. The cancellation email stated I could keep my $180 in rewards. They ripped me off and gave me credit for only 4 of the rewards out of the 15. When I called all they can do is apologize. They are a big fraud. Do not buy from them.

Kohl’s is the most manipulative retailer I’ve ever seen. Between their rewards and bonus bucks. My issue is: I purchased a gift (3 items) requested a gift receipt totaling $101.70 from the internet. Wrong size, returned them promptly to the store and they tried ripping me off by giving me a $81.50 gift card. I complained and she promptly gave me back the credit on my Kohl’s credit card for the full amount. NO explanation of why the difference. They do NOT do even exchanges so if the item you return is the wrong size, the charge you full price if the item is no longer on sale! That’s the exchange policy. OUTRAGEOUS! I am closing my account as soon as the credit posts and take my business elsewhere. It’s too bad they have these sneaky manipulative business practices. We all need to pay attention. Don’t EVER request a gift receipt. The recipient of your gift will get RIPPED of the money you put out for it to begin with.

I can't remember a more horrible experience! I ordered an InstantPot from Kohl's and had it shipped to me because the local stores were sold out. This is to be a holiday gift. There was absolutely no consideration given to the packaging or security, it appears this was pulled directly off the retail floor of one of their stores, a label was slapped on it and it was shipped out. The retail box is not designed to withstand the rigors of shipping, and this one proved it when it arrived opened and the box all beat up. And now I'm supposed to gift wrap this as a present? There was no consideration given to the security of the package, UPS just drops it off and then anyone going by could see what I ordered. All while the package screamed, "STEAL ME, I'M AN INSTANTPOT!" When I called Kohl's Customer Service their solution was to give me $20 in Kohl's Credits. Like I would ever use this or every purchase anything from them again!

Not worth talking about! Ps5 canceled now have to wait week get money back !!!

Kohl's is fortunate there are no negative stars to check off! I placed an order on November 10, 2020. I used my Kohl's cash and a 30% off coupon and Lord be with them should they not give me back the Kohl's cash along with the 30% coupon! I AM NOT HAPPY. I'm actually very sad and very frustrated considering I shop there quite often. So, I called inquiring where my order was, that was to be delivered on the 16th of November BTW, and was asked to allow more time due to COVID. That date came and went. Called again and oversees customer service rep, (please tell me WHY IS EVERYONE OUTSOURCING CUSTOMER SERVICE CALL CENTERS TO OUT OF THE COUNTRY - $$$$ - WELL MY TIME IS WORTH $$$$ - never to I get services as I expect - it sounds like they have rehearsed their responses. There are so many people here in the States that need jobs. Come on KOHLS!) Anyway, the rep informed me that due to COVID I just needed to allow until Wednesday, which is tomorrow. I shall wait and then no outsourced customer service for me. He, then she, couldn't get me a supervisor either call - so, into a good ole' brick and mortar store for me I shall choose and enter with my attitude to which I was treated with when I spoke to their outsourced customer service rep.. This is infuriating to say the least! I loved regularly shopping at Kohl's but don't think that I ever will again. Just not worth all of my time and efforts tracking packages that once had a tracking number, then didn't, then did ... then didn't! There's still a chance - very slim to none - but a chance that I will get the very large order I placed for Christmas! Happy 2020 Holidays All.

I placed an order for 14 individual toddler items. 9 were in store pick ups 1 was shipped individually & 4 were shipped together. The shipment with the 4 went astray. Was shipped on the 14th of November & was told would be delivered on the 18th The 18th came & went,no pkg. When I checked the tracking it went from CA to NY. I live in IL The tracking said to expect by 23rd. The 23rd came & went & no package The tracking has actually stopped as well Just says expect late delivery on the 23rd Today is the 24th Called customer service The young man's response "Oh well" hope you get it Not our problem if you lose you lose your kohls rewards because the package never arrived & the items never arrived. I asked to speak to a manager. He left me on hold for 18 minutes I finally hung up Do not order from Kohls on line The worst cutomer service I've dealt with since Xfinity