Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
3,771 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Expect Great Things when you shop Kohl?s for apparel, shoes, accessories, home products and more! Find top brands at great prices at Kohl?s today!
Kohl's (kohls.com) has 3,771 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
3,771 approved reviews, newest moderated first
Awful service. I ordered a package never got it and they don’t help you or refund you. The ignore you and say contact your bank. Never seen a stupider company. They need to be out if business. Stealing your money but never shipping your order.
By Anna T.
Kohl's will not refund my tagged, unused, receipted items nor give me store credit because it has been more than 90 days. That is baloney!! No understanding of special circumstances, no reciprocal loyalty to those who have spent an exorbitant amount of money through the years at Kohl's! I will remember Kohl's henceforth with every clothing and household purchase made ELSEWHERE! You suck
By Mary B.
Even after payed off account they had the nerve 2 months later to send a bill for so called late fee. What a bunch of bull..how is it possible they did it. So glad payed em off. Most things are too expensive when you can find things cheaper else where..
By Southern S.
Would not let me use a return to get a product with right size when it was out of stock. I hate this company
By Valued C.
Kohls' offers, sales and insights are constantly "on the go". When I'm looking for an item their suggestions are great. And I love being able to make a purchase, do a pickup from online ordering and pay on my account.......all at the store register!!
By Dottie
I regretted it. Awful experience. They sent the wrong thing. I returned it in store and a few days after Khols is charged me again for an item that I no longer have. Stay away from online shopping with these people. I’ve learned my lesson.
By Monica S.
Even the clearance racks are ridiculously expensive. How they even stay in business $48 for Levi jeans for me on clearance. Basic jeans. The store is a rip off.
By Rob B.
Put an order 3 times, every time my order has been accepted and after an hour or two I get an email saying my order has been cancelled. WITHOUT explanation...and on top of that they locked my account after cancelling my order. Called them and one time I was told my credit card information did not match. How the hell did it not match while the order went through. Usually when billing info on the order during checkout doesn't match with the credit card info then the order isn't even accepted. If it's because of a foreign credit card then this company discriminates. If I'm travelling to the USA and want to shop online I should be able to do so. I've bought 1000's of items overseas with my credit card and never had this issue, 3 times online order cancelled for the same item....
By Arvin
