Kohl'sReviews of kohls.com

2 shirts ordered and deliveries were seperate. The 2nd shirts came over a week after first order arrived. Ordered blue shirt and gray was delivered. Had to take shirts into a kohl's to return. To much time spent.

Kohls customer service may be the worst in the world. Everyone's perfectly nice. But: first online fix seemed fine order cancelled by them first call she was breaking up Redid order BASED ON THEIR INSTRUCTIONS Cancelled again Next call: oh, higher ups are investigating; so call this # They can't do anything "for a while." Some higher up No thank you. I'll wait "a while" and see what I can do WITHOUT THEIR 'HELP' It has been ever thus. And it seems it will be evermore.

I have repeatedly complained because Kohl's Lawton store has nothing for petite. Definition of Petite is women 5'4 and under. They keep telling me it's corporate. I don't know how they justify having rack after rack of plus size, maternity, toddlers, pets, juniors, boys, girls, men's but no petite section such as the rest of the population. I have spent a lot of money there buying clothes that don't fit. They showed me a one side 4 shelves for petites. Top shelf ugly shirts, 2nd shelf some leftover pants. Jeans were bootcut and virtually no clothing selection.I cannot reach a person at corporate to complain. They claim diversit, equity and inclusion. They have excluded all women 5'4 and under. The so called petite section had 2 shelves with very little on them and 2 shelves just empty. With plus size clothes on other side of Petite. Plenty of plus size. I have tried to talk to someone about this issue. Absolutely nothing is changed. This has been through a couple of years. Even before they located it in a very small corner of the store. Corporate needs to know this is unfair and all I hear is "It's corporate". Not asking anymore. Not spending my money there anymore. It's insulting. I can't find clothes that fit. All the retailers claim their corporate office decides this. They have excluded a large number of the population. I do not want to order my clothes online when it seems these corporations cater to everyone but petites. Shoes, pillows, bedding, appliances and a multitude of items they will never sell put on clearance. They put in Sephora at Kohl's right next to an Ulta. I bought all that community stuff helping families. No more. Further i am a veteran What they show me for petite is nether anything I would wear and what is there looks like an afterthought leftovers.

I lost my card and they said it would take 4 - 6 weeks for a new one. Also, i tried to use my i.d. to make my purchase the clerk said it would not work but after further looking she said my account was active. I called on the phone and talked to someone for over 15 mins. still did not comprehend what i said. I asked to speak to another rep who could understand what i was saying. Already wasted enuf of my time so i hung up... i am taking KOHLs off my shopping list. The store reps are nice and helpful but forget trying to find out anything on the phone or on their CHAT totally worthless.

ABSOLUTELY DO NOT BUY ANYTHING MENS APT.BEEN WEARING THERE STRETCH TEES FIR 4 YEARS NO ISSUES.BOUGHT 12 FIR 20.00 A POP 1 WASH STARTED FALLING APART AND CUSTOMER SERVICE DID NOTHING THATS WHY I DO NOT RECOMMEND SHOPPING AT THESE FOREIGN OWNED STORES!!

Horrible experience in a store. Security ended up following me throughout the store. When I approached one and asked if there was a problem he responded to me no not yet and continued following me. When asked a manager about it on my way out their response was they follow people they suspect to be shoplifting. Didn’t realize I gave off a vibe I was a shoplifter. Never want to shop at kohl’s again after this.

Kohl's Online is TERRIBLE! I would give a zero if I could. They will not change or correct an online order, even if there is an error and even if it is within the 15 minutes allotted and clearly stated. You can't even go to the store to fix things, as they are unable to communicate with the online option. Will not deal with Kohl's ever again!

Simply put, Kohl's charge is handled by Capital One. After a dispute over a non received payment from a phone transaction, which I did make a double payment. The CS agent in another country said thank you and I was good until the next month. After almost 3 years of a perfect payment history, the agent closed account without my authorization. I didnt realize this until I attempted to make a purchase. Be aware people they are unscrupulous.