Kohl'sReviews of kohls.com

Online shopping usually has a coupon to save money on your purchase. Pray you never have to contact customer service. The call centers are overseas and the language barrier will leave you frustrated

The quality of their clothing has drastically changed I’m so disappointed. Also very disappointed with the appearance of the store which now is about as appealing as Walmart. Finally, tried to get service about my password and it was awful. The person was difficult to understand and could not solve my problem. My Kohl’s shopping days are sadly over.

Kohls use to be a very nice store to shop in. The Millville NJ store is in shambles most of the time. Never ever is there anyone in the shoe department to assist you & it’s a total mess! Customer service is a disgrace!!! For instance, I’ve been on hold for 20 minutes waiting to speak to a supervisor about a transaction from September 1st that hasn’t been resolved.

Im really disappointment and frustration with the issues I have experienced with the Kohl's Cash reward program. On two separate occasions, I have lost my Kohl's Cash balance without any record of use, which has resulted in a significant loss of value for my purchases. The first instance occurred when my reward balance totaled 250 Kohl's Cash. Upon checking my app, I found that the balance had disappeared. After contacting customer service, I was told that the Kohl's Cash had been used on a previous purchase, even though I had no record of such a transaction. While I was eventually refunded, I should not have had to go through the process of disputing the use of funds in the first place. My second loss occurred more recently when my Kohl's Cash balance was 280. The reward disappeared on Sunday, and I immediately reached out to customer service, but unfortunately, no one was available to assist me. This left me feeling defrauded, and I have since had to spend my time trying to figure out how to resolve this issue. Upon researching, I discovered that many others have experienced similar problems with the Kohl's Cash reward program. I believe that Kohl's security system needs to take drastic action to combat fraudulent usage of the Kohl's Cash reward program. It is unacceptable that loyal customers like me have to endure these problems without any clear solution. I strongly feel that this situation is beyond disappointing, it is unacceptable. KOHLS need to improve the tracking system and security features surrounding the Kohl's Cash rewards program, as it has left me and other customers feeling defrauded. I contacted them few times. They told me they issued the first Kohl cash lost, they couldn't issue the second time but I never touch them. My case is never got resolved

Kohls is by far the most unorganized company I've ever dealt with. Ordered 2 items, packing slip said I item received order complete. HELLO? So I called. Of course call was routed overseas. I don't usually care. Everybody needs to make a living. Agent could not understand me, I couldn't understand her. So I asked if she could transfer me to someone that I could understand or to an agent in the US. She said no. So I again explained my issue. She kept repeating my order has been delivered and is complete. I kept saying 1 item was delivered not the second. I've had this conversation with 8 other over seas agents in the last ten days. All kept telling me to call back TOMORROW. Because the US agents are off. Lol. So I did four times and each time no matter how early i made the call it was rerouted to China. The agents in China said they could only give me the info it showed on their screen! I have tried to speak with someone in USA. No luck. I am still being charged for both items. UGH! If Kohls wants to hire agents overseas why don't they give them the information needed to help? Kohls will never get my business unless the item I want is the cheapest around. So now Kohls has an infrequent sale only customer. Mervyn's followed their same business plan....

Kohls in Muskego, WI is always well stocked, very tidy and clean, and my experience with checkout Charlie was so pleasant!

I owe Kohls $11.00 Total.Due to traveling taking care of some family issues I overlooked my $11.00 payment. Have had this account 6 years plus never was late or missed a payment. The day Kohl's did call I paid the $11.00 immediately. Kohl's reported the late payment to the credit bureau dropped my score 23 points.All I owed was $11.00 paid in Full

Went in store to use a $10.00 of $25.00 purchase. They have so many stipulations/rules that is impossible to use coupon with out going way over $25.00. The quality of merchandise has gone downhill for years and is nothing but cheep crap. They also reduced the jewelry section to nothing. I am very saddened to see this as I was a customer for years. Now I shop elsewhere. Plus the people working there are not so pleasant. So sad!!!!!