KmmaltairlinesReviews of kmmaltairlines.com

Schandalig!!!!!Het was een heel gedoe vanaf Malta airport. Wij en meerdere reizigers moesten een grotere koffer halen. Vanuit Brussel was het met hetzelfde vliegtuig maatschappij geen probleem. Een kinderkoffer die overal meenaartoe mag was hier een probleem. De werkers konden geen verklaring geven "management etc." Al met al allemaal betaald. Werkers waren onbeleefd totaal geen ruimte voor begrip. We waren niet de enige.

The witches by the checkin counter at Malta airport where terrible. Literally more than the half of the plane must pay for the check in about the size from the backpack. The non educated and dumbass ladies dont understand how it works. Half of the plane had complained. Flight Malta-Brussel 22 february 2025.

Ugh. Rude staff. Charged €55 on return for a cabin bag that matches the dimensions, weight and was fine to get into the country! It would've fit under the seat easily. They should change their name to "Con Air"

Staff rude and entitled. Forced me to check in for a bag that fits under the seat. Paid €80 for 2 bags, they broke one worth €250. Now they offer a compensation of €80. Never again.

After more than 50 years of flying with various airlines across the globe, I can confidently say that KMMalta Airlines has delivered the most customer-unfriendly experience I’ve ever encountered. If you think airlines have become more customer-centric in recent years, KMMalta Airlines is here to prove you wrong. My experience started with a simple need: changing the date of our return flight. Their website indicated that the change would cost €170 – an unpleasant but acceptable fee. I was ready to proceed but got a phone call that lasted five minutes. When I returned to finalize the booking, I was shocked to see the price had suddenly jumped to €280. I contacted customer service, only to encounter an outdated bot that seemed more like a relic from the past than an AI-powered assistant. After some persistence, I finally reached a human, Mia M. (yes, I mention the name in hopes that someone at the airline actually pays attention to their customers). She told me, with a straight face, that the "cheaper seats were gone because someone else booked them." Knowing this couldn't be true, I checked Skyscanner immediately. What did I find? The exact same flight was available for €74 per ticket – or €148 for both of us. Less than the €170 initially quoted and a far cry from the €280 they were now demanding. KMMalta Airlines seems to operate under the assumption that passengers are naive and uninformed. In today’s digital age, where information is at everyone’s fingertips, such practices are not just dishonest but self-destructive. Their staff clearly lack any understanding of customer-centricity – the basic principle that customers ultimately pay their salaries and keep the company alive. If KMMalta Airlines continues on this path, it’s only a matter of time before travelers choose alternatives. After all, trust and transparency are the cornerstones of any successful business – and both are sorely lacking here. **Advice to fellow travelers:** If you want a reliable, transparent, and customer-friendly experience, steer clear of KMMalta Airlines. And if anyone from the airline reads this: the world has moved on. Maybe it's time you did, too.

I’m flying with the company most of the time , if there would be another option I would choose one . Staff are not polite , they treat customers with attitude when asked for help . When boarding the aircraft, most of the time crew are chatting between each other without greeting passengers. I had a very unpleasant experience on my last flight KM103 from Heathrow to Malta on 15/02/2025. Cabin crew operating at the back galley was very rude to customers that wished to change baby in the bathroom and there was a queue . He used a high tone of voice and instructed people to move away from galley as he was performing waste collection in the cabin . During this time there was no space to move around as the flight was fully booked

Disgusting and unprofessional check in at Gatwick airport! Staff member who was initially checking us in refused to give her name as well as her team leader who refused to give me her name. This airline needs to be shut down with immediate effect. I should have checked the reviews before flying. Please note the lady on check in at Gatwick appears to be racist.

Wir sind im Januar mit KM Malta Air geflogen. 15 kg Gepäck extra dazu gebucht. 10 kg hatte man bei der Buchung schon dabei, also waren es nun insgesamt 25 kg. Auf dem Hinflug war alles bestens. Bei allen anderen Airlines kann man die Kilos zusammenlegen, so nicht bei KM Malta Air. Man braucht einen Koffer für 10 kg und einen für 15 kg, ansonsten zahlt man pro kg € 10 Strafe. Leider ist das bei den Geschäftsbedingungen so nicht ersichtlich. Auch können 2 Personen die je 10 kg Freigepäck haben nicht einen Koffer mit 20 kg daraus machen. Das wird wenigstens kommuniziert. Tolle Marktlücke entdeckt, nur weiter so!