KmmaltairlinesReviews of kmmaltairlines.com

Nothing but a good experience! Had seats next to each other and both flights outbound and on return were ahead of schedule! At Gatwick there was no problem with the extra bag I paid for, just had to show them confirmation. In Malta on the way back they were hot on small luggage sizes but thats all I have to say.

I flew from London Heathrow to Malta on 22nd April and checked in online the previous day. I was issued with a boarding pass for seat 11D in an emergency exit row. At Heathrow there was no baggage drop and we queued for nearly an hour to check in. The staff member looked at me and then my date of birth on my passport and then said I was being re-allocated another seat AS I WAS TOO OLD TO SIT IN AN EXIT ROW. It was their "policy" to seat only passengers under 60 in this row. (I am in no way incapacitated). I asked to see a supervisor who was extremely rude and was still told this was their rule. I was reallocated a seat at the back, near the toilets. The supervisor said I could see her at the gate. I did - she was extremely curt and she changed her story to say this seat needed to be paid for. On board I questioned the man in that seat who said he had been allocated it at the airport and didn't pay any supplement. I asked the steward on board about this ageist policy and he said NONE existed. I've emailed the airline but have had no satisfactory response. I am disgusted at this ageism and lack of apology from this airline, so I suggest avoiding them if possible.

Personale scortese al check-in

Das Gepäcksystem ist die reinste Abzocke. Wir mussten nicht nur unseren 10 Kilo Rucksack aufgeben, sondern sollten auch unsere persönlichen Gegenstände abgeben, da wir beide kleine Handtaschen für unsere Pässe und Wertsachen haben. Das konnte wir zwar abwenden, wurde aber von der Mitarbeiterin verfolgt und bedrängt. Sie hat eine riesen Szene gemacht, obwohl unsere Taschen allen Vorgaben entsprachen und wir die kleinen Taschen auch immer in der größeren verstauen könnten. Dann fliegen wir doch lieber mit Ryanair/Air Malta.

Bij deze luchtvaartmaatschappij moet je op voorhand zeer goed alle kleine lettertjes lezen: bij hadden ticket voor Business class maar onze formule gaf blijkbaar gaan toegang tot de lounge in de luchthaven - ook al bleek het personeel aan de business lounge hier zelf zeer slecht van op de hoogte waardoor enkele mensen wel en andere mensen niet in de lounge binnen mochten, ondanks het feit dat het ticket hetzelfde was. Bij mijn terugvlucht mocht mijn handbagage plots niet meer in het vliegtuig en moest ik 25€ bijbetalen, hoewel er bij mijn heenvlucht geen probleem leek. Mij zie je niet meer terug bij deze luchtvaartmaatschappij ondanks het feit dat het vliegtuig voorzien is van veel beenruimte en de maaltijd in business class verzorgd was.

Achat de billets remboursables et annulables ( Economy Flex) sur le site de la compagnie. J’ai dû annuler mon voyage mais voilà, le service client se moque littéralement de vous lorsque vous les appeler. Service client uniquement en ANGLAIS qui vous confirme l’annulation de vos billets mais vous ne recevez jamais votre remboursement. On m’a même dit qu’on allait me rappeler mais au final personne ne vous rappelle ! Malgré les nombreux appels et mails au service client, personne ne vous répond! Cette compagnie aérienne est une véritable ARNAQUE. Ne réservez jamais sur cette compagnie. À FUIR ! Je pense déposer une plainte pour ESCROQUERIE envers cette compagnie. Référence dossier : SWOGUD et ORQNES

Having booked my economy flight, I was given the opportunity to upgrade. The fee seemed reasonable , as I felt that I could usefully spend some time working in the business lounge. I carefully checked all the wording before booking to see whether lounge access was excluded, but it said nothing. Only once I had booked did I get a confirmation stating 'Business Value', though still nothing about restricted lounge access. Of course, on arrival at the partner lounge I was turned away - apparently not an uncommon occurence. On my return leg (I hadn't upgraded) the announcement suggested passengers use the toilet before landing. Soon there were around 12-15 passengers queueing for the single toilet. My seat was nearer the front, so I headed up there where there was no queue at all. I was turned back in a very condenscending manner. The dividing curtain was open with only about 7 rows of business class seats and probably less than half of those occupied. I pointed out that it would simply not be practical for everyone to use a single toilet in time, so eventually, having quoted various directives at me, she graciously allowed me to use the toilet at the front. I understand the principle of having a separate toilet, but the idea that this might be a pragmatic solution to a real problem simply didn't register. I have given this 2 stars rather than 1, as the business class meal on the outbound leg was actually quite good - although it was very expensive, given that this was the only useful benefit to the upgrade! All in all, this was a very disappointing with an airline that should be trying to build loyalty.

Je n'ai pas aimé mon vol sur cette compagnie, mauvais rapport qualité prix. Il s'agit bien d'un vol low cost, essayez de voir ailleurs si possible