Kline CollectiveReviews of klinecollective.com

1968 S. Coast Hwy #2352, Laguna Beach, California

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The Fair Hearing score

4.7/ 5

Excellent

534 reviews

Kline Collective4.7Excellent

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About Kline Collective

Kline Collective is a boutique art gallery in southern California that showcases exceptional contemporary artwork by emerging artists. Our mission? To let art tell your story. We curate bold, colorful handcrafted paintings that are elegant and modern. We bring sophistication and a rich aesthetic experience to our clients’ lives.

Kline Collective (klinecollective.com) has 534 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: klinecollective.com
Website: klinecollective.com
Category: Museums & Exhibits
Location: Laguna Beach, California
Listed on The Fair Hearing: 2026

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Dec 9, 2025

not recommended... go buy something in person

I purchased Spectrum of Hues in a custom size. The first iteration looked absolutely nothing like the original. Not even close. After several revisions the final piece did get closer to the original, but still with significanly more orange/red which does not really fit our aesthetic. It arrived with the wrong frame (gray, we ordered white) and a small crack in the frame. The shpping crate was impossible to open, splinters everywhere. The shipping label was from some unknown company in China. The piece is not signed. On the back of the piece someone wrote the supposed artist's last name in black Sharpie. I suspect that these reproductions are not acutally created by the original artists, instead by some paint shop in China. I inquired about the provenance and why my piece came from China but received no response. Overall a regrettable experience.

By rtnyc

Response from Kline Collective· Dec 9, 2025

Hi there, Thank you for taking the time to share your experience. We would like to clarify several points for accuracy, as transparency is extremely important to us and to everyone reading reviews here on Trustpilot. 1. Your artwork did not ship from China. Your piece was shipped from our Canadian facility, as shown on the official tracking. We do not ship paintings from China, so we are unsure why that appeared on your end. 2. Your artwork was created by a real, established artist. Spectrum of Hues is an original work by Roberto Moro, one of the international artists we collaborate with. All custom commissions are hand-painted interpretations, not prints, so slight artistic variations are expected - especially when customers request colour adjustments. 3. We worked with you closely through multiple revisions. You requested several colour changes during the process, and our team ensured each revision was completed and shared with you until the final version was approved on your side. 4. Crate-opening instructions were provided. Large paintings are packed in reinforced wooden crates to ensure safe arrival, and we provided a step-by-step tutorial on how to open the packaging correctly. We understand this may feel unfamiliar for first-time buyers. 5. Frame issue and crack were resolved immediately. When you informed us of a frame mismatch and a small crack, we apologised and processed the partial refund you requested right away. 6. Signatures on custom sizes Custom pieces are typically signed on the back. The name written is part of the standard studio process and is not unusual for commissioned artworks. This is clearly stated on our website unless a customer requests a front signature. Front signatures can sometimes disrupt the overall aesthetic of the artwork. At Kline Collective, we work with artists from around the world and take great pride in the quality of our artworks and customer service. While we regret that this experience did not fully meet your expectations, we believe it is important to address incorrect assumptions so readers have a clear and accurate understanding of our process. If you have any further concerns, our customer service team is always here to help. Best regards, Rachel