Kline CollectiveReviews of klinecollective.com

Response from Kline Collective· Jan 2, 2026

Hi Abhinav, Thank you for your feedback. We’re sorry for the confusion and appreciate the opportunity to clarify. We do have offices in the US and the Czech Republic, and as stated on our website, artworks are shipped from different locations depending on where the original artist is based. As we work with a global network of artists, production and dispatch may take place internationally to ensure each piece is created by the appropriate artist and meets our quality standards. We understand how important transparency is and regret that this wasn’t clearer at the time of delivery. Your trust matters to us, and we’re always happy to answer any questions about production or shipping before an order is placed. Thank you for sharing your concerns with us. Happy New Year. Best Regards, Rachel

Response from Kline Collective· Dec 9, 2025

Hi there, Thank you for taking the time to share your experience. We would like to clarify several points for accuracy, as transparency is extremely important to us and to everyone reading reviews here on Trustpilot. 1. Your artwork did not ship from China. Your piece was shipped from our Canadian facility, as shown on the official tracking. We do not ship paintings from China, so we are unsure why that appeared on your end. 2. Your artwork was created by a real, established artist. Spectrum of Hues is an original work by Roberto Moro, one of the international artists we collaborate with. All custom commissions are hand-painted interpretations, not prints, so slight artistic variations are expected - especially when customers request colour adjustments. 3. We worked with you closely through multiple revisions. You requested several colour changes during the process, and our team ensured each revision was completed and shared with you until the final version was approved on your side. 4. Crate-opening instructions were provided. Large paintings are packed in reinforced wooden crates to ensure safe arrival, and we provided a step-by-step tutorial on how to open the packaging correctly. We understand this may feel unfamiliar for first-time buyers. 5. Frame issue and crack were resolved immediately. When you informed us of a frame mismatch and a small crack, we apologised and processed the partial refund you requested right away. 6. Signatures on custom sizes Custom pieces are typically signed on the back. The name written is part of the standard studio process and is not unusual for commissioned artworks. This is clearly stated on our website unless a customer requests a front signature. Front signatures can sometimes disrupt the overall aesthetic of the artwork. At Kline Collective, we work with artists from around the world and take great pride in the quality of our artworks and customer service. While we regret that this experience did not fully meet your expectations, we believe it is important to address incorrect assumptions so readers have a clear and accurate understanding of our process. If you have any further concerns, our customer service team is always here to help. Best regards, Rachel

Response from Kline Collective· Sep 1, 2025

Hi Elham, Thank you for sharing your feedback. We’re sorry to hear that the painting took longer to arrive and looked different from what was shown online. We will certainly check on this matter, and we kindly ask you to contact us directly so we can review the details and assist you further. Your satisfaction is very important to us, and we’d like to make this right. Wishing you a wonderful day! Best regards, John

Response from Kline Collective· Aug 15, 2025

Dear Joyce, Thank you for your feedback. We’re sorry to hear about your concerns. Regarding the crate, our packaging is designed for maximum protection, but we appreciate your note and will review how we can provide clearer opening instructions in the future. As for the pricing, we can confirm that you purchased your artwork at the lowest available price at the time of your order. We run periodic promotions on select pieces, but we do not offer retroactive price adjustments once an order has been confirmed and processed. This is consistent with our pricing policy and allows us to offer fair and consistent prices to all customers. We value your business and hope you continue to enjoy your artwork for years to come. Best Regards, Gwendolyn

Response from Kline Collective· Jul 8, 2025

Hi Pat, Thank you for your feedback, and we’re truly sorry to hear about your experience. We take concerns like yours seriously. To clarify, we work with artists from all over the world - primarily based in North America and Europe - and each artwork is created in collaboration with them. That said, we understand your concerns and will be following up with you directly to review your case in more detail. Thank you again for bringing this to our attention - we’re committed to making this right. Warm regards, Joanne

Response from Kline Collective· Jun 28, 2025

Dear Diana, Thank you for your feedback, and we're truly sorry to hear you're disappointed with your artwork. We understand how important it is to feel confident in your purchase. We actually followed up with you by email but didn’t receive a response. We’re still here and happy to help - please feel free to reach out to us directly at [email protected], and we’ll do our best to assist you. Kind regards, Marie

Response from Kline Collective· Apr 9, 2025

Hi Marcela, Thank you for your feedback. We're sorry for the confusion regarding the frame. Since it was a discounted item, our return policy applies—but we understand your concern and will get back to you as soon as possible after reviewing your order. Best regards, John

Response from Kline Collective· Feb 5, 2025

Hi Nancy, We’re sorry to hear that your order was delayed. We understand how frustrating that can be. Please reach out to our support team, and we’d be happy to assist you with a resolution. Wishing you a wonderful day! Best regards, John