Klein ToolsReviews of kleintools.com

Purchase CL320 clamp multimeter HVAC kit. Clamp meter not reading amperage and voltage. This model and several others having issues. Warranty 3yrs, meter broken within 6months. Shame on you Klein you even have the odessity to charge me shipping to have your product fixed. Warranty is misleading.

Very disappointed to find out that Klein Tools has quietly outsourced production to other countries while retailers still show item descriptions as being made in USA with sourced materials. This looks like it came from Klein Mexico and made in the Philippines. Disappointed to and worst of all feel duped by Klein Tools who I really liked

Klein is not a company for the workers. They are more worried about making a profit and not worried about helping the people that use their tools. They’re terrible in every aspect of their business. I’m a 20 year electrician and will no longer buy Klein tools.

I used to always buy only klien tools because they were known for their warranty. I called today trying to claim a warranty on a pair of channel locks that just broke on me. I have only had the tool for 6 months and the customer service agent told me if I dont have a receipt they will not change it out for me. Where as anything else, Milwaukee, Stanley craftsman or whatever will change it out without a receipt. I will never again buy a klien tool in my life since they don't honor the warranty. Stanley is cheaper and more accepting of their own warranty. I hope this helps people decide the same, to not ever buy klien tools again

The staff are disorganised, unfocused, poorly selected and not trained properly. I bought a tool and needed another tool that was compatible with it. They told me the part that I needed and $100s of dollars later, it wasn't the right match. When I tried to find the right match, it was hard to get a hold of them because they weren't responding to emails. When I finally got through, I explained very clearly what I needed, and then they told me a different part to the last time, but once again it was the wrong part. It's very simple and they still messed up. Luckily I was sceptical of what they said and double-checked.