kittysuppsReviews of kittysupps.com

Response from kittysupps· Dec 11, 2025

Hi Danielle, Thank you for your feedback. We are glad to hear your cats are enjoying the product and that you are happy with the quality. We appreciate your patience with the delivery time and will continue improving our fulfilment speed. If you ever need help with dosing for your three cats or have any questions, we are here to assist. Kind Regards, Anna from KittySupps

Response from kittysupps· Dec 11, 2025

Hi Tom, Thank you for the positive feedback. We are glad your order arrived on time and that your cat is accepting the taurine well. If you ever need help with dosing or have any questions, we are here to assist. Kind Regards, Anna from KittySupps

Response from kittysupps· Dec 12, 2025

We’re sorry to hear about your experience. Subscription terms and order confirmations are clearly presented at checkout and in the confirmation emails sent at the time of purchase. Once an order enters processing, it cannot be cancelled, which was communicated when you reached out. That said, we take concerns like this seriously and have followed up privately to review the matter and ensure everything is handled appropriately. Kind Regards, Anna from KittySupps

Response from kittysupps· May 6, 2026

Hi, We understand your frustration. Customers should always feel fully informed about what they’re purchasing, including shipping expectations, subscription settings, and refund policies. Clear communication and transparency are important, and we understand why you felt disappointed with your experience. We appreciate you taking the time to share your feedback. Mariel from KittySupps

Response from kittysupps· Dec 12, 2025

Hi Dennis, Thank you for your feedback. We’re glad to hear everything arrived on time and in great condition. We appreciate your support. Kind Regards, Anna from KittySupps

Response from kittysupps· May 6, 2026

Hi Mia, We’re sorry to hear your cat wouldn’t take to it. Cats can be very particular with new smells or changes in their food, and unfortunately not every cat adjusts well to supplements right away. Some customers have had better success mixing a very small amount into strong-smelling wet food or introducing it gradually over time. We still appreciate you giving it a try and sharing your feedback. Mariel from KittySupps

Response from kittysupps· May 7, 2026

Hi Taft, We appreciate you taking the time to share such detailed feedback about your experience. We understand why the shipping origin, subscription process, and reorder situation raised concerns and caused frustration. Fulfillment and logistics can sometimes involve international shipping partners depending on inventory flow and destination, but we understand why you would have wanted clearer communication regarding that from the start. We also hear your concerns regarding the subscription setup and cancellation flow. Our subscription option is intended for customers who want automatic reorders, but we understand your feedback that the process should feel clearer, simpler, and more transparent during checkout and cancellation. And while we appreciate you acknowledging the responsiveness of customer support, we understand that communication alone does not undo the frustration of receiving an unexpected additional order. Thank you again for taking the time to provide thoughtful feedback about both the positives and negatives of your experience. Mariel from KittySupps

Response from kittysupps· May 6, 2026

Hi, We understand why this experience raised concerns for you. If you believed you were making a one-time purchase and later discovered subscription settings attached to the order, we understand why that felt frustrating and unexpected. We also hear your concerns regarding the cancellation timing and shipping origin. Fulfillment and logistics can sometimes involve international shipping partners depending on inventory flow and destination, but we understand why you would have wanted clearer information and communication from the start. And after requesting cancellation within hours of placing the order, we understand why the continued delays, lack of updates, and unresolved refund discussion left a negative impression. We’d still appreciate the opportunity to review the order and shipment details more closely. Please feel free to email us at [email protected] so we can take another look from our side as well. Mariel from KittySupps