Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,184 reviews
kittysuppsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
kittysupps is listed under Pet Stores.
kittysupps (kittysupps.com) has 1,184 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
1,184 approved reviews, newest moderated first
Arrived quickly, clear directions, added half doses first week to insure cats were ok with product, then full doses second week… they love it, and what a difference! More energy, play, activity… and interest in general. My older cat especially is much brighter! Thx guys!
By DocLove
Terrible communication and customer service. Strongly do not recommend. They advertise a 90 day money-back guarantee, but refused to refund me for the product. I offered to send it back and was told they don’t do refunds. Total scam company. Also the product they sent arrived in cheap material which makes me suspicious that it is a legit company.
By Aila W.
Response from kittysupps· May 6, 2026
Hi Aila, We understand why this left a bad impression. If the refund experience didn’t match what you expected from the guarantee being advertised, that’s understandably frustrating. To clarify, refund and return requests should always be handled clearly and consistently, and we hear your concern that this did not happen in your case. We also understand your comments around the packaging and communication. Confidence in both the product and the customer experience matters, and this clearly fell short for you. This isn’t the experience we want anyone to have. If you’re open to it, please contact us at [email protected] so we can review your case and make sure everything is addressed properly. Mariel from KittySupps
SCAM website. Do not sign up for a subscription- they make canceling really difficult and offer for you to keep the product with a 20-30% refund of what you have paid. My cat would not eat their taurine powder supplement. I canceled the subscription, as my cat passed away and they STILL wanted me to keep the product! I have filed a dispute with my bank after 3+ weeks of going in circles with them about returning the unused/unopened product.
By Ay
Response from kittysupps· May 6, 2026
Hi, We’re very sorry for your loss. Given the circumstances, we understand why this experience was especially upsetting. If you had already canceled the subscription and were trying to return unopened product after your cat passed away, that situation should have been handled with more care and clarity. We also hear your frustration around the back-and-forth regarding refunds and returns. Going in circles for weeks is not the experience we want anyone to have. This feedback matters, and we take it seriously. If you’re open to it, please contact us at [email protected] so we can review your case more closely and make sure everything on your account is fully addressed. Mariel from KittySupps
I have been feeding my 6 year old cat, Shadow, KittySupps powdered supplement for about a week and a half now mixed in with her wet food. She loves it! I noticed it smelled kind of fruity when I was mixing it and wondered if she would try it or not, she is SO picky, and she laps it all up and looks at me like "that's all there is?". I think it smells pretty good myself! Anyway, she has not been sleeping ALL DAY like before and is starting to be more playful too so I am anxious what the next month and into the future will tell for her better health. So glad I found this product.
By Debby D.
The cats like it. I just mix it in can food. I have 22 cats.
By Lori W.
In about 3-5 days I noticed my cats fur felt softer. Around day 4-5 their coats were shiner. Day 1 both of cats seem more active than before. Definitely more playful.
By Sun E.
UPDATE ***** I lodged a complaint with my bank very similar to what's below and received a full refund, no questions asked. I also finally opened the product once it was clear I could not return it and read the label, it contains no taurine at all, just fructose, wheat germ powder, glucose, zinc and glycine. No quantaties or percentages listed, no other info. I'd attach a photo if I could. Red colour. Smells weird. It'd be a cold day in h... before I gave this to my cats. ********* Don't buy products from this company. I've seen several versions of the same story, apparently from legit veterinarians. The arguments are good but untrue. My vet assures me that they haven't seen ANY cases of taurine deficiency in cats for more than 10 years. Taurine in food IS sufficient. A deeper dive into their website and you begin to notice anomalies, especially with the customer reviews. And you get signed up to a subscription without even realising. Definitely zero stars if that was an option. Not giving this product to my cats. Have asked to return it for a refund and have pointed out that their website says a full refund will be paid if requested and product returned within 30 days but now they're just ignoring me. So I guess they're waiting the 30 days.
By Therese S.
Response from kittysupps· May 6, 2026
Hi Therese, We understand why this experience left you frustrated and skeptical. If the product, subscription setup, and refund experience did not match your expectations from the website and advertising, we understand why that affected your trust in the company. We also hear your concerns regarding the ingredient information and product presentation after receiving it. Transparency around product details, subscriptions, and refund policies is important, and we understand why you were disappointed with how the situation was handled from your perspective. Regarding taurine itself, nutritional needs can vary depending on a cat’s diet, age, and health condition, which is why many pet owners also choose to consult directly with their veterinarian before introducing supplements. We’re glad you were ultimately able to resolve the financial dispute through your bank, though we understand the overall experience still left a very negative impression. Mariel from KittySupps
KITTYSUPPS, IS ALWAYS Striving with every effort to please and genuinely help each kitty parent to the benefit of each kitty. THIS, is what concretes customer loyalty. The product is kitty approved! I appreciate your assistance to keep my girls lives healthier and happier. Their energy, cuteness and overall condition is improving !!!
By Me.
