kittysuppsReviews of kittysupps.com

Response from kittysupps· May 3, 2026

Hi Jasmeen, Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your cat’s eyes have improved and that you’ve seen such a positive change within a couple of weeks. That kind of progress means a lot to us. We also understand your point about the container size and pricing—we appreciate the honest feedback and will continue working to improve the overall value. Thank you again for your trust and support—it means a lot to us. Mariel from KittySupps

Response from kittysupps· Apr 3, 2026

Hi Michele, The anxiety you are describing is completely understandable, and we are deeply sorry this has gone on for as long as it has. Emailing, calling, blocking payments, and still receiving shipment notifications is an exhausting and distressing situation that should never have reached this point. We want to get in front of this properly and make absolutely certain no further shipments or charges come through on your account. Please email us directly at [email protected] with your account details and we will treat this as an urgent priority, confirm everything is fully cancelled in writing, and make sure you have complete peace of mind that this is done. You have been incredibly patient through all of this, Michele, and you deserve a clean and final resolution. We are here and we want to give you that. Mariel from KittySupps

Response from kittysupps· Apr 3, 2026

Hi Janelle, We are genuinely sorry this has been your experience. Feeling like cancellation was made unnecessarily difficult and then waiting nearly three weeks for an order you were excited about is a frustrating combination, and we completely understand why you feel the way you do. We want to make both of these right for you. Please email us at [email protected] and we will personally confirm your cancellation in writing and look into exactly where your order is right now. Once orders leave our facility they move into the hands of our carrier partners, and transit times can unfortunately stretch in ways we cannot always predict or control, but that does not mean you are left without options. You came to us wanting something good for your cats, and this experience has been anything but that. Please reach out and give us the chance to change that for you. Mariel from KittySupps

Response from kittysupps· Apr 3, 2026

Hi Lauren, Two months of waiting and then being told your order is still on the way, with no refund offered, is not an acceptable response and we are truly sorry. Your frustration is completely valid and we understand why you feel the way you do. We want to look at your case personally and get you a real resolution, not another holding response. Please email us at [email protected] with your order details and reference this review so it is flagged for senior attention immediately. You have waited long enough and you deserve a proper answer and a proper outcome. We are sorry it has come to this, Lauren. Please reach out and we will make this right. Mariel from KittySupps

Response from kittysupps· Feb 16, 2026

Hi Shall, Just to confirm, you are not on our system and if you haven't placed any orders from us we can not refund money that hasn't been taken out of your account in the first place. Please email us at [email protected] Our team is more than happy to assist with any enquiries you might have Kind regards, Anna from KittySupps