kittysuppsReviews of kittysupps.com

Response from kittysupps· Apr 3, 2026

Hi Jolan, The all-caps frustration here is completely understood, and we are so sorry. Waiting on a first order, chasing it repeatedly, and then receiving discount emails in the meantime, that is genuinely tone-deaf on our end and we get why you're fed up. We are glad to let you know that a full refund has already been processed for you. We hope that at least takes some of the sting out of this, even though we know it doesn't make up for the wait and the back-and-forth you had to go through to get here. Your point about international shipping is also heard. We want every customer to feel fully informed before they order, and if that wasn't clear enough in your case, that is something we take seriously. If you ever do want to give our supplements a try again once things feel right, we will make sure your experience is a much better one. And if you have any remaining questions at all, we are always here at [email protected]. Mariel from KittySupps

Response from kittysupps· Mar 28, 2026

Hi Therrie, We are genuinely sorry for everything this experience put you through, and we want to be completely transparent with you: we have issued a full refund for your order. On top of that, we are still sending the order to you, completely free of charge. We want you to have it, no strings attached, because we genuinely believe in what we make and we'd love for your cat to benefit from it regardless of how this situation unfolded. We also want to acknowledge the 10% offer, because we understand how that landed. It wasn't meant to dismiss you or minimise what happened, our process typically works toward a full resolution in stages, but we can see how receiving that offer after everything you'd already been through felt like we weren't listening. That's on us, and we're sorry for it. The charge going through on 28 March after you had already been told the order would be halted was not okay. You acted quickly, you did everything right, and you still ended up in this situation. That's not the experience we want for any customer, and we mean that sincerely. We hope that a full refund plus your order arriving on us goes some way toward showing you that we do take situations like this seriously and that we genuinely want to make things right. If there is anything at all still outstanding, please email us at [email protected] and we will handle it personally. - Mariel from KittySupps

Response from kittysupps· Mar 28, 2026

Hi mshawwilliams, This is not okay, and we are genuinely sorry. An order that never arrived, combined with a refund experience that felt like it contradicted the promise we make to every customer, that is a serious failure and we understand completely why you feel the way you do. We want to address the refund situation directly: our money back guarantee is a commitment we stand behind, and if your experience has not reflected that, we want to understand exactly what happened and make it right. Please email [email protected] and ask specifically for your case to be escalated for senior review. We will go back through everything from the beginning with fresh eyes and ensure you are treated the way our policies actually promise. As for the delivery, please include your order number when you email us and we will investigate with our carrier partners immediately to find out what happened to your parcel. We take every piece of feedback seriously, and we want the chance to resolve this for you properly, not with a form response, but with a real person who will see this through to a fair outcome. We are here and we are listening. [email protected] - Mariel from KittySupps

Response from kittysupps· May 2, 2026

Hi Mary, Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your cat is back to her normal self—happy, playful, and feeling better overall. That kind of improvement means a lot to us. It’s also great to hear her coat is looking better as well. Thank you again for your trust and for giving us a try—we’re so glad to have you and your cat with us. Mariel from KittySupps

Response from kittysupps· Mar 28, 2026

Hi webtechgal, Before anything else, we are so sorry for the loss of your cat. Losing a beloved companion is heartbreaking, and the fact that this stressful experience with us happened at the same time makes that even harder to sit with. We are truly sorry. We also want to sincerely apologise for everything you went through from start to finish. The number of emails, the back and forth, the length of time this took, none of that is acceptable and none of it reflects the experience we want for our customers. You came to us hoping to help your cat, and instead you were met with friction at every single step. That matters to us deeply and we are not okay with it. We would very much like a senior member of our team to review your case in full. Not to relitigate what happened, but because we genuinely want to understand where things went wrong and make sure your experience is properly acknowledged and addressed. If there is anything further we can do for you, we want the opportunity to do it. Please email [email protected] directly and reference this review. A real person will pick this up personally. Again, we are so sorry for your loss. - Mariel from KittySupps

Response from kittysupps· May 2, 2026

Hi Kathy, Thank you for your honest feedback—we really appreciate you sharing it. We understand that the ordering process should be straightforward and easy, and if it didn’t feel that way, that’s on us. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. If you’re open to it, we’d really value any specifics you can share so we can improve this moving forward. Thank you again for your support—it means a lot to us. Mariel from KittySupps

Response from kittysupps· Mar 28, 2026

Hi Elizabeth, We are genuinely sorry. What you have described, a first order taking months, an unexpected refill, a refund refused, and a second order that never arrived despite being marked delivered, is a compounding series of failures and we completely understand why you feel the way you do right now. Every single one of those issues deserves to be taken seriously, and we want to make sure that happens. The delivery status discrepancy in particular is something we want to investigate immediately, being told an order arrived when it did not is not something we take lightly and we want to get to the bottom of it with our carrier partners right away. Please email [email protected] directly and reference this review. We are asking that a senior member of our team personally takes ownership of your full case, from the very beginning, and sees it through to a resolution that is actually fair to you. You should not have had to send multiple emails over months without a proper outcome, and we want to change that. We are truly sorry, Elizabeth. Please reach out and give us the chance to make this right properly. [email protected] - Mariel from KittySupps

Response from kittysupps· Mar 24, 2026

Hi Rita, We hear you, and we respect that you have asked us to skip the pleasantries, so we will. We do want to clarify something important, because we believe it has been at the heart of a lot of this frustration. A full refund for both your original order and the subscription charge was actually processed on our end some time ago. It appears that somewhere along the way this was not communicated to you as clearly as it should have been, and for that gap we are truly sorry. That miscommunication should never have happened and it clearly made an already stressful situation so much worse than it needed to be. The refund is done. It has been done. We only wish you had known that sooner. If for any reason the funds have not reflected on your end, or if there is anything outstanding with your bank dispute, please email us at [email protected] and we will provide you with whatever documentation you need to get that closed out immediately. We want this fully resolved for you with no loose ends. We are sorry this experience left you feeling unheard, Rita. That was never our intention. - Mariel from KittySupps