Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
127 reviews
KittenfySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Choose your favorite design, customize it in a few clicks and get it purr-inted in no time! T-shirts, mugs and so much more. Unique gifts cat lovers adore!
Kittenfy (kittenfy.com) has 127 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
127 approved reviews, newest moderated first
I received fantastic customer service from Kitenfy. A mug I ordered had a small chip in it and they replaced it super quickly for me. Very responsive and friendly and I am so pleased with the mug. Highly recommend
By Lynda
I ordered a mug on Dec 4th and paid $15 extra for express shipping which said 3-7 business days... it has been 11 business days and all I have is a notification that Purolator made a label... I am not sure if this is an issue with the company or with Purolator but I am very disappointed. this was supposed to be a Christmas gift.
By Raina L.
The print quality is terrible—it’s faded, uneven, and looks like clip art from the '90s. I genuinely believe I could’ve done a better job with free software and my own two hands.
By Alice
Response from Kittenfy· Dec 18, 2024
Hi Alice! We’re very sorry your order wasn’t printed correctly. All of our products are printed with the highest quality and finish standards, so this sounds like a printing defect. We’d be happy to arrange a free replacement for you. We couldn’t find any orders under your name, so please contact us via email, so we can assist you further. Meowy Christmas! 😺🎄 Yours truly, Mila｜Chief Helpurr of Hoomins
Cute idea but shame the quality is so poor. T shirt/print is very low quality and which is disappointing given the price and that this was bought as a gift :(
By Jay F.
Response from Kittenfy· Dec 18, 2024
Hi Jay! We’re very sorry your t-shirt wasn’t printed correctly. All of our products are printed with the highest quality and finish standards, so this sounds like a printing defect. We’d be happy to arrange a free replacement for you. We couldn’t find any orders under your name, so please contact us via email, so we can assist you further. Meowy Christmas! 😺🎄 Yours truly, Mila｜Chief Helpurr of Hoomins
Order arrived super quickly, I was impressed. Quality very good. A bit expensive but items were Christmas gifts, so...
By Suzie M.
I ordered a mug for Christmas and was disappointed. I like the idea of it, but I found the picture and writing on the mug to be grainy, pixalated, low quality, AND incomplete is some places. So much so, that it hurts my eyes to look at it from a foot away, but hey from a distance it's not so bad. I would not buy again, especially at the price they are charging. Disappointed.
By Hopscotch E.
Response from Kittenfy· Dec 6, 2024
Hi there! We’re very sorry your mug wasn’t printed correctly. All of our products are printed with the highest quality and finish standards, so this sounds like a printing defect. We’d be happy to arrange a free replacement for you. We couldn’t find any orders under this name, so please contact us via email, and we’ll assist you further. Have a purr-fect weekend! 😺✨ Yours truly, Mila｜Chief Helpurr of Hoomins
The product is fine and the cost is what it is. But £7.50 for post and packing one t shirt - standard post 10-14 days - is a blatant rip off and a deliberate way to massively increase cost/ profit. Very very poor. Edit: Well the good news is that I was wrong - following my post on here they had in fact refunded the full postage £7.50. I misread the email they sent me - apologies. I have now changed my review from 3 to 4 stars So - if you think the £7.50 is too much just complain and you will get it refunded which is really great news. I had also suggested that I did not believe several of the 5 star reviews. They strongly refuted this and confirmed to me that all are indeed genuine. I do not dispute that they are from genuine people but I still believe that they have been coordinated by the organisation - the language is just way too corporate and consistent . See what you think.
By Guest
Response from Kittenfy· Nov 30, 2024
Hello Nick, Thank you for your feedback. When we received your review, we reached out immediately and offered a solution because we genuinely care about our customers’ satisfaction. Of course, we also hoped you might improve your review. There’s nothing wrong with that! Especially in your case, where we did absolutely nothing wrong. If you found the shipping cost too expensive, you had the option not to proceed with your purchase. We’d also like to emphasise that ALL of our reviews are genuine. Trustpilot collects them independently and displays the “verified” badge to confirm their authenticity. That said, we truly hope you love your order and still hope you reconsider your rating. Wishing you a purr-fect weekend! 😺✨ Yours sincerely, Mila | Chief Helpurr of Hoomins
Ordered a sleep shirt for my daughter she loves it. May have to buy another so I can get her out of it. Good simple order process and very efficient. Will be buying again!
By Sam M.
