The fulfillment/shipping team are next level
They were quick to help me and really got me out of a pinch. The whole team deserves some recognition! It was nice to deal with a well trained team.
By Jorge
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
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578 reviews
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Sneakers, apparel, shoes, boots, Ronnie Fieg, ASICS, Nike, Mercer Pant, Bleecker, Gel Lyte, adidas, Just Us, Filling Pieces, New Balance, Jordan, Kithstrike
KITH (kith.com) has 578 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
578 approved reviews, newest moderated first
They were quick to help me and really got me out of a pinch. The whole team deserves some recognition! It was nice to deal with a well trained team.
By Jorge
The company is amazing, their customer service was perfect! The agent Sam was beyond helpful, kept me updated and was able to resolve a mistake I made!
By Brianna
Highly efficient customer services that dealt with my queries extremely swiftly. Cant fault their services
By Giulio S.
Very prompt and efficient helpful responses. Very professional and kind.
By Valued C.
The experience was great ! Good service.
By Svend T.
Tried to make purchases twice this week exactly at 11am drop time to find out all sold out, it's a scam, they will sell to their highest level customers first and leave nothing. This was for early access and regular drop. No refunds and sizes so oversized can't know your size. Do not shop at Kith!
By Michael B.
Response from KITH· Sep 2, 2026
We’re sorry to hear about your experience and understand how disappointing it is to miss out on a release, especially after making the effort to shop right at drop time. Our releases can sell through extremely quickly due to high demand, and we appreciate your feedback. We hope you’ll give us another opportunity to provide a better experience in the future.
I understood the fact that these were a special drop thats why they take a little longer. I will be waiting when i get that email. Thank you for your response
By JOSE P.
Excellent service that went the extra mile to make sure I got my product.
By Jovan B.