Kitchen Magic USAReviews of kitchenmagic.com

There were multiple issues with the project: 1. We were told by the salesman that the project would take two weeks. Since it was happening in December we wanted to be sure it was completed before the holidays. The project began December 9th where the entire kitchen was removed. We did not have a working sink until January 3rd. 2. As part of the project the stove was to be moved 6 inches to put in a corner cabinet. When the person came out to measure the space, he told us that the gas line needed to be moved for the cabinet to fit. He told us that we needed to hire someone else, because Kitchen Magic only did the cabinets. We had to scramble go find someone quickly. 3. The cabinets were installed within the two weeks, but no counter top or sink. Now we were into holiday weeks with no communication as to when it would be finished. 4. During the removal we discovered that we needed to replace the dishwasher. We purchased the new dishwasher and had it delivered. When the person came to install the countertop and sink, he told us that he couldn’t install the dishwasher. The contract stated that he was to reconnect the existing dishwasher not to install a new one. 5. We used the recommended finance company. They received multiple request for final payout well before we even had a sink. Overall, it was not a good experience. The expectation was that they were remodeling our kitchen not just installing the cabinets.

Poor presentation by sales person. Misrepresenting many items in the process. Made claims about timeline and delivery that were incorrect. So many items including not delivering proper granite so job has to be redone. Failed to identify items that would impact installation. Poor coordination and communication by installation personnel and poor customer service. I could write a book.

We had Kitchen Magic redo our kitchen many years ago.. It's now time to take advantage of their so called Lifetime Warranty.. What a Joke.. Every number I call is the same .. You're on hold for 20 minutes and still no one answers.. Emailing is a joke as well.. NO ANSWER.. NEVER AGAIN

HAD PHONE CALL 3.40PM TODAY TO CANCEL KITCHEN FITTING FOR 8AM TOMORROW FRIDAY MORNING. THEY WANT TO COME THE NEXT DAY, SATURDAY. THE ORIGINAL APPOINTMENT BOOKED FOR MONTHS. NO WAY ARE THEY COMING SATURDAY. I AM GOING TO SEE BARRY MANILOW LEEDS ARENA. BOOKED YEARS AGO AND CANCELED AND CANCELED DUE TO COVID. KITCHEN MAGIC OBVIOUSLY HAVE NO COMMITEMENT TO CUSTOMERS. IF A DATE IS BOOKED THAT'S THE DATE. YOU HAVE TO WAIT MONTHS AND MONTHS FOR A FITTING DATE, AND THEN THEY THINK THEY CAN JUST CANCEL AT WILL. OBVIOUSLY THEY MUST THINK CUSTOMERS ARE JUST THINGS TO BE USED TO OBTAIN MONEY IN THIS ' NEW WORLD' WE ARE LIVING IN!!!!! IN MY OLD FASHIONED WORLD A DEAL IS A DEAL AND A DATE AGREED IS A DATE TO BE ADHERED TO, SO DISGUSTED. THEY HAVE HAD HALF OF THE MONEY UPFRONT FOR MONTHS AND THEN THEY JUST THINK THEY CAN MOVE THE GOALPOSTS AT THEIR WILL. WELL THEY CAN'T FOR ME. I HAVE TOLD THEM I EXPECT FITTERS TO BE HERE 8AM TOMORROW MORNING AS AGREED. NO WAY WILL I RECOMMEND 'KITCHEN MAGIC' TO ANYONE. ALREADY HAD A DEBACLE WITH ANOTHER KITCHEN FIRM AND MANGED TO GET MY MONEY BACK. . OBVIOUSLY CUSTOMERS ARE OF NO IMPORTANCE. WE ARE JUST 'CASH COWS' TO BE MANIPULATED.

This debacle began in the fall of '21 and my fourth appointment has been scheduled three weeks from my third in March '22. All this time, inconvenience and upset in my home just to install molding, 18 door and 5 drawer fronts. First appointment: molding left off order, five door fronts were defective but were installed anyway. 2nd appointment: a different installer, at my insistence, arrived to finish the job, or so I thought, to replace five door fronts and install molding. One of replacement door fronts was for the wrong side of cabinet and molding was the wrong color. 3rd appointment: replacement molding was installed, but 3rd iteration of cabinet door front had the holes for hinges in wrong location. Customer service promised me 'that they put extra measures in place for inspections of the last item to ensure it's correct'. How disconcerting is that statement. After three follow up appointments Kitchen Magic is assuring me that on the fourth try they will finally get it right. Kitchen Magic turned into Kitchen nightmare!

Work was done .. not satisfied with the results at the end .. called to find a solution how to fixed my situation.. was told I have to paid extra to get the job rectified.. mind me it’s a 5000$ project .. very dissatisfied.. never again

Their prices on countertops are extortionate and preposterous. For a quality quartz countertop we received quotes that ranged between $50 to $150 per square foot however with kitchen magic their absurd pricing for quartz countertops ranged between $500 to $700 per square foot. Their astronomical pricing is beyond human comprehension.

Customer service purposely lied to me about a appointment that she said she made but didn't because they gave me a quote and then they wanted to charge me more. If they really wanted to keep there customers happy they would have honered there quote, but they didn't care