Items Missing from Order with no Replacement, Refund or response from Customer Service
I placed an order in October of 2022. Package arrived in November of 2022 but was missing two dresses and some accessories. Customer service initially was great, they sent out another package and it arrived in January. One dress was still missing. (The most expensive item ordered). Customer service said that the supplier of the dress “ran out of material” and told me they would have it back in stock and shipped out in two weeks. It is now 4 weeks later (I gave them some extra time before asking again). I currently have no dress, no refund and no reply when I reach out to Customer Service about it.
By Jen N.
Response from kirakiraworld.com· Jan 21, 2024
Hello, Firstly, we sincerely apologize for any inconvenience caused by issues related to product delivery. Our company has recently faced internal challenges that have temporarily affected our customer service. We honestly acknowledge these difficulties and deeply regret any inconvenience caused to our customers. Our team is fully committed to resolving these issues and improving our service. We are listening attentively to your valuable feedback and are working hard to provide better service. Your understanding and support during this process are greatly appreciated. Additionally, due to issues with our previous customer service email, we are now providing support through a new email address: '[email protected]'. Please send your inquiries to this address for prompt and careful assistance. Our company prioritizes customer satisfaction above all else, and we are dedicated to showing an improved version of ourselves following this incident. Thank you for taking the time to read this message. Sincerely,