Appalling customer service
Appalling customer service, actually it is non existent. I placed an order on December 3rd 2023….I received order confirmation but my order has never arrived. I have attempted to contact them six times so far but have had no response at all. Their email address doesn’t work and nobody responds from the contact form on the website. I would strongly advise anyone not to order from this company.
By Alyson W.
Response from kirakiraworld.com· Jan 21, 2024
Hello, Firstly, we sincerely apologize for any inconvenience caused by issues related to product delivery. Our company has recently faced internal challenges that have temporarily affected our customer service. We honestly acknowledge these difficulties and deeply regret any inconvenience caused to our customers. Our team is fully committed to resolving these issues and improving our service. We are listening attentively to your valuable feedback and are working hard to provide better service. Your understanding and support during this process are greatly appreciated. Additionally, due to issues with our previous customer service email, we are now providing support through a new email address: '[email protected]'. Please send your inquiries to this address for prompt and careful assistance. Our company prioritizes customer satisfaction above all else, and we are dedicated to showing an improved version of ourselves following this incident. Thank you for taking the time to read this message. Sincerely,