Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
383 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
100% Women-owned and operated Handcraft Gallery and Gift Store, since 1997. Now located at 18 West Broad Street Richmond, VA 23220!
Quirks Handcrafted Goods & Unique Gifts (kinksandquirks.com) has 383 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
383 approved reviews, newest moderated first
LOVE LOVE LOVE QUIRK’S❣️ Their attention to unique design is second to no one’s! I see myself shopping here quite often in the future.
By Emily O.
Response from Quirks Handcrafted Goods & Unique Gifts· Jan 11, 2022
Thank you, Emily - we appreciate you!
When I've emailed or left a message -- they are not quick to respond. Then when I do get a response, I'm told they have sold out! I try to order in plenty of time. For a Christmas figurine, I'll order in October. Because of this, I feel that I have missed the opportunity to buy the Lori Mitchell figurine that I wanted, I also have been unable to use my reward points on the items I wanted.
By Annette S.
Response from Quirks Handcrafted Goods & Unique Gifts· Feb 1, 2022
We are a small business of three people, and we try to get back to guests as quickly as we can. For email, you should receive an answer within 48 hours, and this is the best way to get in touch with us. Due to a number of factors, we can't always get to our phone. Trust us when we say we're also disappointed about early sell outs on popular Lori Mitchell figurines. Over the last two years, Lori Mitchell's adorable figures have seen a massive increase in popularity, leading to increased demand, and, often, resulting in pieces selling out as soon as six months before the holiday! Because these items are still handmade and hand painted, production cannot be increased by Lori's team, so we're often not able to reorder or stock more as we get closer to the season. We recommend using our pre-order system to place your orders at least six months in advance. For example, if you'd like to order a Christmas piece, place your order in June. As for your reward points, those have a long shelf life, and a quick email to us can always extend that expiration date out. :)
Can’t say enough! Superior customer service, fast shipping and reasonable shipping.
By Jana C.
Response from Quirks Handcrafted Goods & Unique Gifts· Jan 11, 2022
Thank you so much, Jana. We are thrilled to read your review!
An amazing shop and great prices!
By Kelli B.
Response from Quirks Handcrafted Goods & Unique Gifts· Jan 11, 2022
Thank you, Kelli!
Quirks never disappoints! From the product, to shipping time to the personal note letting you know who packaged it for you! They also recycle all their boxes 😊 My go to when I need a gift for someone that has everything!
By Shari G.
Response from Quirks Handcrafted Goods & Unique Gifts· Jan 11, 2022
Thank you, Shari! Happy New year! xoxo
I am a Lori Mitchell lover. I can always find what I want at Quirks. The shipping is fast and customer service is great?
By Janice M.
Response from Quirks Handcrafted Goods & Unique Gifts· Jan 11, 2022
Thank you so much, Janice!
Incredibly fast service. Items carefully wrapped-adorable Lori Mitchell Christmas figurines.
By francia M.
Response from Quirks Handcrafted Goods & Unique Gifts· Jan 11, 2022
Thank you Francia!
Very happy with my purchase and service. Item arrived quickly and safely. Love the ornament! Very nice quality...exceeded my expectations! Another wonderful shopping experience with Quirks!
By J. E.
Response from Quirks Handcrafted Goods & Unique Gifts· Jan 11, 2022
That review makes us smile!
