Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
383 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
100% Women-owned and operated Handcraft Gallery and Gift Store, since 1997. Now located at 18 West Broad Street Richmond, VA 23220!
Quirks Handcrafted Goods & Unique Gifts (kinksandquirks.com) has 383 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
383 approved reviews, newest moderated first
My interest is in the Lorie Mitchell figurines. I also enjoy some of your Joe Spencer holiday plush. Like your points program.
By caroline W.
Response from Quirks Handcrafted Goods & Unique Gifts· Oct 14, 2025
You’re the reason we love what we do. Thanks for shopping small and spreading the cheer.
Items received quick and loved the items
By Nancy G.
Response from Quirks Handcrafted Goods & Unique Gifts· Oct 14, 2025
Thrilled you loved your goodies! We live for those happy unboxing moments.
I ordered for the very first time on December 12. It was to be a Christmas present. Nowhere did it mention that shipping would take six weeks. Item shows delivered to mailbox that I have still never actually received the item. Will not order from them again.
By Cathy P.
Response from Quirks Handcrafted Goods & Unique Gifts· Feb 14, 2025
Hi, Cathy. We're sorry to hear that you are unpleased with your purchase. There are a few items that we'd like to address, since you chose to write a negative review. First, I don't show that we received ANY communication from you. If you had enquired about your order, we could have let you know that the item that you chose is a seasonal item and that it was clearly marked as pre-order - as shown by the PRE-ORDER button on our website, in place of the BUY NOW button. We would have explained that the item you chose is handmade in the United Kingdom - and we could have directed you to other options that would arrive in time for Christmas gift-giving. There is also a description of our seasonal pre-order policy on every page. Also, I do see that your tracking was marked as delivered at the address that you provided on January 28th. Your complaint there is with the United States Postal Service, as we do not actually deliver the items to your home. Even though it's not our fault if your package was stolen or misdelivered, we do always try to work with customers to make them happy. Most companies are less inclined when customers take complaints to a public forum before giving them the chance to fix it :)
I received an item that was damaged. I reached out and got an immediate response back along with a postage return slip that I could print out to return the item. They also sent a replacement the next day with apologies for the inconvenience. It was a manufacturing problem- not a shipping problem on their end. Highly recommend this business.
By Brandi
Response from Quirks Handcrafted Goods & Unique Gifts· Oct 14, 2025
That’s the kind of review that makes our customer service elves high-five each other! We’re so glad your replacement arrived safely and that our team could turn things around fast. Thank you for your kindness, patience, and for recommending us—it means the world to our small but mighty crew!
Have been shopping online with them for several years now. My orders are always sent quickly and reliably. Seems like they are very organized. They also respond in a timely manner if you have any questions or feedback. Thank you 😊
By Jen
Response from Quirks Handcrafted Goods & Unique Gifts· Feb 10, 2025
Thank you very much for your 5 STAR review :) We appreciate your ongoing support of our sister-run business. XO, Jenn and Teresa
quality service, offerings, pricing is good, reward program outstanding! Happy return shopper!
By Sally R.
Response from Quirks Handcrafted Goods & Unique Gifts· Feb 10, 2025
Hi, Sally! Thank you for your 5 STAR review. We appreciate your support of our sister-run business! Jenn and Teresa
I really love the Art o Mat boxes. Unfortunately one of the last four I ordered arrived broken other than that I would give them five stars. I love the company and all their products.
By Liane O.
Response from Quirks Handcrafted Goods & Unique Gifts· Feb 10, 2025
Hi, Liane. Anytime you receive something damaged from us - just let us know...we're happy to fix it for you. Just ask the next time you place an order and we'll throw in another one for you!
Lori Mitchell figurines are uniquely designed that can’t be found anywhere else! I just love each one with its individual personality. Very well made.
By Diane B.
Response from Quirks Handcrafted Goods & Unique Gifts· Feb 10, 2025
Hi, Diane! Thank you for your 5 STAR review. We appreciate your support of our sister-run business! Jenn and Teresa
