The kitchen faucet I got is amazing
The kitchen faucet I got is amazing! Looks exactly like the faucet. I got the shipment quickly. And it was all so easy!
By L. I.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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334 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond.Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability.We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects.Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON (kingstonbrass.com) has 334 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
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The kitchen faucet I got is amazing! Looks exactly like the faucet. I got the shipment quickly. And it was all so easy!
By L. I.
What made my experience was the customer service sales rep I spoke to. Not only did she take her time to address all my needs she actually made me feel like I was the only customer she was dealing with and not trying to get me off the phone to move on. This is the kind of service I wish all companies had!
By American Home S.
Very friendly staff, helpful got the right part and reasonable price fits and performs like new
By Richard H E.
I have ordered replacement parts for my Kingston Brass faucets before and have been happy with the service and the product. My Plummer RAVED about the quality of my faucets, which made my day! Thank you, Kingston Brass, for making my faucet purchase worth its weight in brass!
By Joy L.
Derek your driver is very kind and efficient, and refused to receive a tip for himself but let me contribute to the Employees' Christmas fund. Lovely young man. I also appreciate all the calls I've received from the nurses caring for my friend Paula Palmer.
By Susan D S.
We now have three Kingston Brass Faucets in our home. I could not be more pleased with the quality, the plumbers also remarked on the very high level of construction and materials. The service through Wayfair was fabulous! I have no complaints whatsoever and will get my next faucet from Kingston Brass, although it might be a long time with this quality.
By Jean G.
Sell excellent oroducts and you can actually get parts for them unlike Kohler
By Denny R.
ordered part for hot water on kitchen faucet, I received part within a week. no problems fit perfect.
By Frances J.