Warranty item was past due
Warranty item was past due, paid outrageous shipping cost.
By Paul
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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334 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond.Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability.We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects.Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON (kingstonbrass.com) has 334 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 23 reviews with 2 stars · Clear filters
Warranty item was past due, paid outrageous shipping cost.
By Paul
Great looking products but my bathroom faucet is on its third set of cartridges. When they go out, can buy replacements only from Kingston at about double the cost of local hardware store and have to wait for delivery.
By Kingston N.
Replacement part not available separately. Had to purchase entire spout. I got the wrong one (my fault not theirs) and when immediately paid to ship it back, I was charged a restocking fee. Found entire faucet assy way cheaper online elsewhere. I tried to go to manufacturer and third party sold me the WHOLE faucet for $30 cheaper than Kingston sold me just the spout for. I dont usually complain but they kept emailing me to review them, so here it is.
By Alex B.
Beautiful faucet however we did not realize when we purchased it that to disengage the spray you have to turn the water off to return to normal function. Very frustrating and does not represent the price we paid for this upscale faucet.
By Randy L.
The COLD button fell off within weeks of installation. The faucet loosen after installation.
By Christina
I repeatedly tried to get assistance with the faucet I ordered as it was not what I thought. I had many questions to troublke shoot and couldnt get through to anyone. My local plumbing company got nowhere with their rep either. I like your products but the service was terrible.
By Augusta M.
Kitchen faucet had 2 cold water indicators. No hot water indicator. It took 3 phone calls to get it corrected.
By Gary C.
Well, I originally gave the shower handles a great review. However, within a couple of weeks, they broke and we had to glue them together. Then they broke again and more glue. I was really disappointed as they were expensive handles.
By Samantha A.