Very helpful with my return process.
Very helpful with my return process.
By Ruth
Response from KINGSTON· Jun 23, 2026
Thank you for your kind words and for leaving us a 5-star review!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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334 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond.Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability.We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects.Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON (kingstonbrass.com) has 334 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 212 reviews with 5 stars · Clear filters
Very helpful with my return process.
By Ruth
Response from KINGSTON· Jun 23, 2026
Thank you for your kind words and for leaving us a 5-star review!
Great customer service.
By BRENT
Response from KINGSTON· Jun 23, 2026
Thank you so much for your 5‑star review, Brent!
Very pleased. Thank you Tommy
By Tommy
Response from KINGSTON· Jun 23, 2026
We really appreciate your positive feedback, Tommy!
The online ordering is always easy the order arrives when it is supposed to and the product is always high quality
By David
Response from KINGSTON· Jun 16, 2026
Thank you for your kind feedback! We're glad to hear you've had a smooth ordering experience and that our products continue to meet your expectations.
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The speed that we receive things is perhaps the largest differentiator from your competition.
By Jason M.
Response from KINGSTON· Jun 16, 2026
Thank you for your kind review! We're glad to hear that our commitment to quality and fast delivery has made a difference. We truly appreciate your support.
I love the new faucet!
By Sean
Response from KINGSTON· Jul 2, 2026
Hi Sean, Thank you for taking the time to share your feedback. We're sorry to hear about the issue with the deck plate fit. Our Customer Service team reached out to provide assistance and help identify the best solution for your installation. If you still need any support, please don't hesitate to reply to our previous email or contact our Customer Service team. We'd be happy to assist you. Kingston Customer Experience Team
It came fast, sales rep was very responsive and the price was good.
By Joseph
Response from KINGSTON· Jun 17, 2026
We appreciate your feedback and are happy we could provide both great service and competitive pricing.
Kingston products are great and the insider prices can't be beat. My rep Mary Cortez is also just the best!
By Mollie
Response from KINGSTON· Jun 16, 2026
We're glad you're enjoying our products and pricing. Thanks for recognizing our team!