Kinetico Water SystemsReviews of kinetico.com

We bought a home with a 5-year old Kinetico water softener. The water in the house would come out frothy and SUPER salty. We had Kinetico come and service it. They said that the issue was that we needed to replace the PRV out by the street, which would cost $1,000. We had a non-Kinetico plumber come out to change out the PRV and see if he could help solve the softener issue. The first thing he pointed out was that the Kinetico filter hadn't been changed in what looked like years - yet the Kinetico service peeps had been there "servicing" the system just a few days earlier. He noted that he wouldn't touch a Kinetico system, but he showed us how to change the filter and charged $200 to replace the PRV. (One fifth the price of Kinetico.) That PRV and filter change made no difference in the salt water issue, so we had Kinetico come out again. (Another $250 even though it was under warranty.) They came out again and replaced some small components in the system head, BUT also said that they recommend that we replace the system with one of their newer models because our warranty was about to expire AND the salt would probably return. The new system would be ~$7,500 if we bought it before our warranty expired. It would be more expensive if we waited a month (after the expiration date). Three weeks later the salty water returned - extreme frothy, salty water. When taking a shower, it is as if we are bathing with ocean water. I generally wash my face afterward with bottled water to get the salt off my lips. Obviously, we can't drink the water like that. So if you crave salt water and want a softener that will last less than 5 years and want to pay $250 per service call (when under warranty) Kinetico is the choice for you. It has been disappointing. We are replacing the system with a less expensive and hopefully more reliable system.

Having tried one engineer to kick start our 18 month water softener, we had to try again just 4 weeks later. Luckily, Dan Swan seemed a thorough fella, and having checked our water tank in the loft felt confident enough to assure us the issue had been rectified. After a couple of weeks, I think he was right.

Thomas Morgans contacted us before letting us know us know time he’d be arriving, which was really helpful. He wore his shoe covers to protect our floor surfaces and was such a nice young man, polite and cheerful. He informed my husband on what he was doing and reasons why. When in our loft, he found the tank leaking hard water and fixed for us .He also activated our 10 year warranty which sometimes as customers we do forget about. Thomas was really tidy and cleaned up once finished. He covered the payment choices with us. Such brilliant service. We would thoroughly recommend Kinetico to our friends.

John from Water Unlimited in Sparks, NV. John came per appointment for annual service of water filtration system. He even called to ask if he could arrive early, which I preferred anyway. He was prompt, efficient, effective, friendly.

Our entire Kinetico experience was nothing but superb: from booking our service appointment to reminder texts and notifications of our tech's arrival. Our tech, Juan (from the Venice Florida office) was spot on with his anticipated arrival time, and was quick, professional - and personable! Wow - your company should train others in not only software to make appointments and keep customers in the loop - but also in all 'round customer service!

Significantly worsened customer service and product quality recently. Been 13+ years' customer but firmly decided to switch. Team wrongly advised me to use AquaScale cartridge on an AquaGuard system, so it led me to pay for the wrong cartridge, which also took more than two weeks to arrive. The team took 1+ week to just send it off via DPD and only responded upon a chaser. Obviously, the cartridge did not work on the undersink filter head, and instead of sending the right cartridge or refunding, asked to return the wrong cartridge with no guarantees it would not take so long again to receive the correct one. In the past, they used to just provide a free extra upon their fault, rather than requiring customer to go through full onerous routine of returning. Further, the customer service advisor JH, came off rude and negligent in email communications, making grammar and syntax mistakes, which made me question if it is in reality an impostor agent not fluent in English. Her colleague LT was the one who wrongly pointed me to order the wrong cartridge for the system. Further, JH made false statements that there is no system that will allow to do both scale reduction and functions of AquaGuard cartridge, whereas their direct competitors like Brita already offer a CHEAPER cartridge undersink systems that do in all in one go. Overall, just avoid this company as they do not care about their customers or quality of service. Used to be better in the past, but now they simply are not worth it either price or quality wise. UPD: I did receive a refund, which is a big improvement, but the experience overall was still negative, hence, retaining the rating.

The unit was delivered with condensation inside. The unit was in stalled. The bypass valve leaked. The unit fails to regenerate automatically. The unit was purchased via Leroy Merlin online via a company in Spain named BricocasaEs. All 3 of the companies involved will not solve the problem.

Kinetico of West Texas. BEWARE! Water evaluated Aug 20, 2025....Nov 5, 2025 K5 whole house Softener and K7 RO installed. Ater I was told it would be 7 to 10 days for installation, it took them 70 days to "get the units in from the mfgr" & another 7 days to schedule & do the installation. I paid $5,500.00 up front for the system . WHAT A MISTAKE! Today, 24 hours after installation, NO Drinking water!!!! And wake up this morning to find the tank is leaking under my sink! Review ongoing....