Kia Motors AmericaReviews of kia.com

Im totally unhappy with Kia in Fayetteville NC, Service Department, they are trying to tell me that I punched a hole under my hood and that’s why the engine light stays on who the hell would do that they know damn well that engine light been on like that for months . It still under warranty they don’t want to fix it. It’s a 2020 Kia Sportage. All I want is for them to honor the repairs. This is the 3rd time I have taken my car to them to fix the engine light. Now service is saying there is a hole under the hood which is causing the engine light to stay on really

I bought a new 2023 Kia Soul with 10 years, 100,000-mile warranty which Kia will not honor their warranty. Dealing with the dealership is not customer-friendly! The Kia customer service is not customer service friendly either. My Kia started to have its paint peel away from my back bumper 30 days after purchase. Now more paint is peeling and they will not service my car or hold to the warranty. I am afraid I bought a lemon and want consumers to be aware of this problem. I started legal action, It is the only way I can proceed.

The worst! The quality of the car is bad but to make matters worse, their customer service is horrible! They truly don’t care about their customers. I was sent a safety recall letter that basically said that there’s a part in my car that is defected and it could cause the engine to catch fire. The signs to look for are the smell of burning rubber and smoke. There is no remedy as of now for this issue. In order to get my car inspected because I was getting alerts on my dashboard, I had to get it towed and taken to a dealer to get inspected. However, they told me that I would have to pay for the tow and I would have to pay for the rental while it was getting inspected or if something was wrong with it. Called my local Kia who told me I had to get on the waiting list to get it inspected. They said, as of now since there’s no remedy the only thing I can do is drive the car, and hope that the engine doesn’t catch fire. You would think since they built a car with such a default that they would make accommodations to make their customers feel safe but no, they do not care. If you’re thinking of buying… don’t !

This is the worst company I’ve ever dealt with I’ve been on phone for 4 hours trying to talk to someone and they disconnected me after a couple minutes and no one has even been able to hear my problems , I will tell everyone to never buy or lease a Kia from any state , this is insane !! I’ve never been so disappointed in my life started to try to talk to a person at 1030 am and it’s now almost 4

I bought my KIA Sportage Hybrid at “Jersey City Kia” dealership located in Jersey City, NJ. The problem started right after I signed the contract. Firstly, I was appalled to discover that the dealership attempted to sneak in additional fees, totaling $1400, into the contract without my knowledge or consent. It was only after I carefully reviewed the contract at home that I noticed these unauthorized charges. They also underpaid for my trade-in car by a $1000 of a price that was agreed upon. This discrepancy only came to light after I carefully examined the contract at home. This deceptive practice was an attempt to scam me out of my hard-earned money. Upon returning to the dealership and demanding a resolution, the staff only agreed to redo the contract after I threatened LEGAL ACTION. Secondly, the dealership exhibited a blatant disregard for honesty and transparency. I purchased a new vehicle and entrusted the dealership with the responsibility of registering it on my behalf. However, they continuously lied to me about the registration process, attributing the delay to the DMV. Frustrated by the prolonged delay, I took the initiative to contact the DMV myself, only to discover that the car HAD NEVER BEEN REGISTERED! It was only when I confronted the dealership and threatened LEGAL ACTION ONCE AGAIN that they finally took action. This level of deceit is not only disconcerting but also undermines the trust I placed in Kia and its authorized dealers. Thirdly, the dealership failed to provide me with the necessary inspection sticker or any instructions on how to obtain it. Consequently, I was unknowingly driving without the proper documentation, which resulted in me being fined. This NEGLIGENCE on the part of the dealership is both unacceptable and avoidable. It is the responsibility of the dealership to ensure that all necessary documentation is provided to customers, and their failure to do so has resulted in unnecessary inconvenience and financial penalties. When I contacted KIA regarding those issues, I got NO RESPONSE WHATSOEVER! I sent requests to customer care and wrote letters to KIA America headquarters, but no one EVER contacted me. Customer service is nonexistent with this company and if you ever need it you’re on your own. The company just doesn’t care what the local dealership do. They also tell you that they have the best warranty in America but what they won’t tell you that it’s virtually impossible to get your car serviced when something breaks. For example, scheduling an appointment with the local service station in Staten Island: one month waiting time. ONE MOTNTH! So good luck to you if something is broken in your car, you’ll be waiting for a month until they even get to diagnose the issue. To sum it up: DO NOT BUY KIA! I made that mistake once and I’ll never gonna do it again!

Kia optima has an oil consumption issue. uses 1 quart of oil every 500 miles. kia spec is 1 quart every 1000 miles. Kia had me take for an oil consumption test showed it was okay although every 500 miles i check oil levels and its low. Kia is unwilling to help me. they sold me a lemon

I just bought a Mazda2 October 2 2023 and I couldn't take it home yet because they forgot something about the hose for ingine light and on the 3 of October finally i got to drive my car home but late that night i was looking for something so I needed to open the dome light and guest what it was not working at all so i called sam the dealers but until now he did not return my call so i decided to maybe i just go there.., so far the car runs good but the only thing is wrong is the dome light ... sam is a good sales man but it could be more better if he return my call?

Okay so I had cancer and was an in lawsuit because of the cancer got a small settlement bought a 2015 Kia optima paid cash for it had it not even two years the motor sees up I find out it's got a lifetime warranty on it okay well they're telling me it takes 4 to 6 weeks for a inspector to look at it and then another four to five months before they can put a motor in Kia says they'll pay for a car rental well I get disability I don't get thousands I get several hundred I can't go out and rent a car Kia won't help me and then I find out that if I do rent a car I don't get any money back until my car is fixed and in my possession well like I said I get disability I don't work there's no way I can do this Kia won't budge won't help and I think it's really sad it's their fault that my motor seized up not mine the lady at the customer service lady I talked to was really inconsiderate and rude and so now I have to go seven or eight months without a vehicle I have problems with the chemotherapy treatments that I had which I have to go to a doctor three times a week and I can't do all that because I don't have a car and Kia tells me I have to rent it and then when my car is done seven or eight months later then I can file a claim to get money back I think that is so wrong there's a lot of people that can't rent a car like that and I am one of them Kia should be ashamed of themselves that's all I have to say about him they don't care about the people they just care about themselves