Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
1,510 reviews
K HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
K Health (khealth.ai) has 1,510 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
1,510 approved reviews, newest moderated first
You guys listen to me and then given a solution!
By Matthews M.
Response from K Health· May 21, 2024
Thank you for your review, Matthews! We agree: our doctors are awesome and are passionate about providing quality care for the whole of you.
I wish there was a follow up, I have a sinus infection I know. And they said when I checked in after 5 full days of symptoms there was nothing I could do. I now am on day 7 and feel terrible. I feel as if I need antibiotics and I probably won’t be using this again because I am still so sick. Tomorrow is day 8 of being sick,
By Jessica W.
Response from K Health· May 21, 2024
Hi Jessica, thank you so much for your thoughtful feedback. We appreciate you taking the time to share your concerns, and we'll work on improving the patient experience.
The whole process was quick and easy. I will be using K again in the future.
By Tiel M.
Response from K Health· May 21, 2024
Thanks for the awesome review, Tiel. We work hard to meet expectations like yours, and we’re happy to hear we were able to provide quality care with ease.
This is my second experience with K Health for a minor, urgent health issue that needed a short course of medication to resolve. The first time I used it, I would have given it 5 stars for access, speed, and convenience. This time, however, I was disappointed. After being asked once for my preferred pharmacy and a second time to confirm my preferred pharmacy, the system allowed the provider to default to the pharmacy I selected the first time I used the app which was in a different state. Unknowingly, I went to the pharmacy to pick up my medications to find they were not there. Then, the options in the app were difficult to navigate and to figure out what happened and why my prescription was "lost." I recommend a path in the online chat for help when the patient gets "stranded" after the diagnosis but before selecting the "not feeling better" option is logical. I chose K Health that day for convenience; I knew my problem but needed help getting a prescription to begin treating the problem without taking hours out of my day to go to urgent care. I was willing to pay 2x my copay out of pocket for this service. However, it ended up taking two trips to the pharmacy, several phone calls/chats, and a 6-hour delay in treatment so I did not get the return on my "investment." Next time, I will go to urgent care.
By Maureen H.
Response from K Health· May 21, 2024
Thank you for your review, Maureen. I’m sorry to hear you had a frustrating experience getting your prescription sent to the correct pharmacy, but we appreciate you bringing this issue to our attention.
Entered my birthdate wrong on lab order (lab tech says this happens often with them), did not respond to customer service inquiries (multiple), did not send me lab results, wanted me to schedule another paid-visit to discuss the results I never received. This is a scam.
By Sophia F.
Response from K Health· May 22, 2024
Hi Sophia, we're sorry to hear about this and appreciate you letting us know.
The quick response of the nurse practitioner was awesome. I followed her order to get labwork done and then kept getting message from Khealth that I had a message to read. However I could never find any messages. Probably just a user error, but that's why only 4 stars.
By Gina C.
Response from K Health· May 21, 2024
Hi Gina, thank you for your review. We're glad you had a good experience with your provider, and we appreciate your feedback about our messaging. If you have any additional questions or feedback, please don't hesitate to let us know at [email protected].
It gave me a true peace of mind of what was going on.
By Billyritchie89
Response from K Health· May 21, 2024
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we were able to provide quality care with ease.
Everyone I’ve spoken to at K Health has been terrific.
By Dennis G.
Response from K Health· May 21, 2024
Thank you for your kind review, Dennis. We agree: our doctors are awesome and are passionate about providing quality care for the whole of you.
