KeychronReviews of keychron.com

Customer service is the absolute worst I’ve ever dealt with. They take a week to respond, and do absolutely nothing for you when they do respond. They were not going to do anything to help us until PayPal stepped in to assist.

Keychron's type experience is amazing. It's unlike any other keyboard. I have a K1, which did give me some issues though. My Bluetooth kept disconnecting and the LED wasn't working properly. Customer support isn't the best, they said I would be able to get a replacement in July because they were out of stock (whilst the site clearly stated that they were available). A few days ago a replacement arrived out of nowhere. This unit is faulty too. When communicating with Keychron, I feel like the support team doesn't read the mails very well, like they have to rush to send a response. I keep getting responses from different employees, who don't know about the previous messages. If you have to contact them, be prepared to mail a lot back and forth. You really have to push and keep mailing them to get your issues fixed. Conclusion: Amazing keyboards with sometimes some quality issues (or just bad luck for me). Customer support could be improved by a lot.

I recently purchased a Keychron K2. On removal of the space bar to change the key caps one of the little stabilisers broke off. I emailed them to try and get a replacement. It took a couple of weeks of emailing, and sometimes I had to send some emails to gently push a reply out, but eventually I got my replacement, which arrived in 10 days from China and I have been using it for two months since. I bought the Keychron wristrest too and am glad I did, really good quality and really helps with typing. The Retro Mac key caps are awesome, they look and feel great. Interesting customer service sometimes but you’ll get there in the end if you try and the products are really good for the price! Shipping to UK not outrageous either. Good job overall

Mixed bag. I ordered a Keychron K1 in January 2020 and was really happy with the product even though it arrived in a very damaged box. Wasn't too much of a concern as the product still seemed to work fine. Fast forward a few months later than the satisfying click of the left 'control' key had stopped on my blue switch keyboard. Contacted customer services to be told they could send me a replacement key switch. Fast forward again to a year after my first purchase and I was starting to get key strokes either not registering or duplicating as if the key was stuck down even though it mechanically wasn't. I contacted customer services and they went above and beyond to resolve my problem and sent me a completely new keyboard free of charge which I could keep in addition to my faulty one, amazing! Apart from the keyboard they sent me had the wrong type of key switch. I contacted customer services again to get this resolved and have now waited over a week to get a response to the multiple emails I have sent. I'm currently still using my old keyboard as I would like to exchange the replacement with the correct keyboard but they're ignoring my emails presumably because it's too much of an inconvenience. Pretty great product, almost outstanding customer services but not knowing where I stand with something I use for work daily is a major problem and has tainted my experience with Keychron.

Die erste Bestellung ist angekommen, wurde per dpd zugestellt, der in einem Haus mit über 20 Parteien das Paket auf den Postkasten gelegt hat. Bei der zweiten Bestellung war das Paket nicht mehr da oder wurde niemals abgelegt. dpd kontaktiert, der meinte darum muss sich der Hersteller kümmern (dpd ist sowieso die Pest). Der Hersteller, in dem Fall Keychron versprachen mir eine Ersatzlieferung. Nach über einem Monat wurde keine Tastatur versand obwohl mir zugesichert wurde das sie asap rausgeht. Ich würde jedem empfehlen die Finger davon zu lassen und versuchen die Tastaturen bei einem Händler im eigenen Land zu kaufen. Bei Problemen mit der Tastatur würde ich nicht auf eine tolle Garantieabwicklung hoffen. An sich wären die Tastaturen super, nur der Support ist einfach unbrauchbar. Echt schade. Nachtrag: Nun haben wir Ende April, Keychron schickt mich zu dpd, dpd gibt mir keine Informationen. Versemmelt hat es dpd, der Support von Keychron ist unbrauchbar. Daher habe ich einen Verlust von über 120 Euro und kein Produkt. dpd versuche ich sowieso zu meiden, von Keychron kauf ich auch nichts mehr. Mittlerweile habe ich mir eine Tastatur von Razer gekauft, die kam 2 Tage später an.

Bought a new K8 keyboard, the gateron browns are the loudest ringing switches I ever heard (more than cheap blue switches from outemu. Emailed the support to find a solution or how to return it, they have asked for a video, and yet no reply. the keyboard is over-rated and has big connectivity issues and latency. No recommended this is a terrible product == update of 5/3/2021 After contacting the customer support and sending a video with the echo, at the begging no real solutions were offered but then they have offered to send switch replacements, however, I was surprised to find that they have sent another full k8 keyboard with all switches with few or almost none notable spring echo except for one key (which is easy to replace with another good switch from the old keyboard). customer service solution was not what I expected, that alone deserves 3 stars more.

Ordered products : 2x Keychron K4 V2, RGB, plastic frame, hot swappable with Gateron brown switches. TLDR: shipping was just slightly disappointing, Customer Service was sufficient, product is amazing and a reccomendation in the setup I ordered it. Let me quicky get the "negatives" out of the way: Ordered it on the 19th of december 2020, took them about 2 weeks to ship the product (shipped on the 3rd of January). The product arrived on the 14th. The main negative i got out if this is that it took a while and 2 emails to Customer Service (who I have to commend for responding swiftly to my queries and update requests) before they finally shipped the products. There were no further delays after shipping. Now the product itself: The products arrived well packed. Box had a small dent in the corner but no major damages to the box and no damage to the products. Was packed in a plastic "bag" and surrounded by air cushions, which were all intact by arrival. My son has a cheap gaming mechanical keyboard with cheap blue switches built in. Typing on it was fairy comfortable but you could feel the cheapiness of the switches. Having used the keyboard for just a few hour (stock, unlubed) I have to say that it's quite a pleasure to type on. The switches feel smooth enough out of the box (granted I don't have a lot of previous experiences). Setting up the keyboard wirelessly is very easy. It comes (slightly) pre-charged out of the box and is very easy to pair. The supplied cable feels like that of quality. The cable is braided an feels premium. The RGB is nice and there's a lot of different RGB modes. My favorites are the typing effect ones but there's enough to chose from. in the box there is a metal keycap puller and a small switch puller. I tried the keycap puller right away since I ordered some new keycaps from amazon. The stock keycaps are great as it is but I would reccomend looking into pudding/doubleshot keycaps to let the RGB shine through even better. So far very satisfied with the product, shipping needs work but isn't bad since it's 1. coming from china 2. was ordered around the holidays 3. was ordered during the pandemic (covid-19) 9/10 Would reccomend but if you could order it from a local reseller, I would reccomend going that route. Or offer some faster (more expensive) shipping methods.

Bought a keyboard, changed my mind, got a refund in 4 days, nice service