KeychronReviews of keychron.com

Got my keyboard from a know reseller and after 2 months it started malfunctioning got in touch with there support team WHO had me jumping trough all sort of hoops to try and get it fixed, at the end of it all they offered me a 15% discount on a new keyboard if i orderd trough them. I placed the order after a month of waiting i cancled the order, just get an other keyboard this headache isent worth it!

Terrible experience with Keychron – item never received, no support I’m extremely disappointed with my first experience ordering from Keychron. I purchased a keyboard several weeks ago. The delivery company (Cirro) marked the item as “delivered” with nothing more than a photo of my mailbox — but I never received the package. When I checked, the parcel was gone. Most likely stolen, as has happened in many similar cases reported online. What makes this worse is Keychron’s complete lack of responsibility: • Despite paying for shipping, I was told to contact the delivery company myself. • No replacement, no refund, even though I’ve provided clear evidence that the item was never received. • They rely solely on a “delivered” tracking status and a photo that doesn’t prove anything. • I even pointed out that Cirro is known for repeated delivery issues and theft, but they didn’t seem to care. At this point, I’m left with no product, no refund, and a huge waste of time. I’ve had to chase both the courier and the seller with no resolution in sight. I trusted Keychron based on their reputation, but this has been nothing but frustrating. Their customer service is unhelpful and shifts all the responsibility onto the buyer. Avoid ordering directly from them if you value your time, money, or peace of mind.

I've had my K3 v2 hot-swappable red switch keyboard for 3 years now, and I love it just as much as the first day. Out of curiosity, I looked up Keychron on Trustpilot, and seeing so many negative reviews left me speechless! I absolutely love my keyboard—the material has a super premium feel that I haven’t found in other keyboards, especially the keycaps. Two years ago, I broke the keyboard feet; they weren’t available for sale on Keychron’s website, so I contacted customer support. They replied very quickly and told me to place an order worth €8 on the site so they could send me the replacement feet. And that’s exactly what happened. I don’t think I could ever get used to a keyboard that isn’t from them. I use it for pretty intense gaming, especially online games. The only downside I feel like pointing out is the Bluetooth and battery life—they're not the best. However, I still use it a lot when I don’t feel like having cables around. I do miss having a dedicated Keychron software! (Or maybe they’ve developed one by now and I just don’t know about it—back then, it didn’t exist.) In any case, these are keyboards you have to really like; they’re not for everyone, in my opinion. I love you, Keychron.

DO NOT BUY FROM THEM. They will claim that your product has warranty, but will never honor this if you need to make a claim. I bought through Amazon UK, and after 2 months the keyboard started to malfunction. I tried to claim warranty, which I had, but they tried to shoe the blame onto Amazon, saying they were liable... They are not. They are just a marketplace. Even if the company is based in China, they still fall liable under UK Consumer Protection laws so should honor warranty claims. They do not, they will just ignore you. I am now trying to charge back my order. Simply DO NOT BUY from them.

Customer support is ignoring live chat and email support messages. Orders are not being shipped according to their promised timeframes.

Premium keyboard for a premium price, issues after only 3 months. Keys are double pressing. After a bit of research, troubleshooting and testing it seems to be a hardware issue. Keychron instead of replacing the cheap faulty switches they have produced inhouse, they propose a software bandaid fix. Get real Keychron and fix it right. Keyboard purchased in January of 2025.

Received a keyboard from Keychron which is faulty. I've been trying to ask to return the product for a refund, but keep getting pawed off by the company and told to accept a £10 compensation amount and to fix the keyboard myself if they send me a replacement part. I don't want either of these 2 options, I want to send the product back for a refund. Btw, this is for a faulty product which I paid over £100 for. So not only are their products low quality, their customer service is appalling too. At this rate I am going to have to get my bank involved for a charge back. I have never had such difficulty in trying to return a faulty product before. An absolute shambles of a company and anyone who swears by their products are either paid reviewers or outright liars!

Geen toetsenbord gekregen al maanden aan het emailen, als het kon gaf ik negatieve sterren. no keyboard recieved emailing for months now, if i could i would give negative stars. No service.