KerdomReviews of kerdom.com

Order #KD4588. Ordered a chair 5 days ago, sent an email to ask when they were planning to ship It, no response, sent second email today. Guess ill have to issue a refund directly with my bank. Extremely poor customer service and order management.

So far no chair arrived. We still waiting And customer service is really slow. We ordered chair month ago. First they told us its not available and they will let us know. Then i semt email ang got answer chair is on the way month ago. Still nothing so will see. I wish I read trustpilot first🙄

I ordered a chair on march 10th and still dont have it. When I first contacted them one week later why it wasnt shipped yet they said they didnt have it in stock and the next day they would receive it. One week later they said 7 days more. Now I am trying to contact them but get no response at all I wish I had read the reviews before I would have never ordered from this store

The worst experience with a company - I have placed an order with them on March 17th and their website says that the delivery would be within 5 to 7 days: when I check the status tracker, it shows the order is not even ready yet to be dispatched. Such a deceitful company - I only wish I checked the reviews before making the order:

No reply and no chair. I ordered a chair from these guys over 2 weeks ago now and according to the shipping info on their website it has not shipped yet. I have attempted to make contact through various methods to no avail. Starting to think I've been ripped off. This is an unacceptable way for a buisness to operate. Update. Oddly enough after posting this review I received a response from Kerdom and my order was shipped at the same time. They said they were having warehouse issues. The chair arrived on april 1st well packaged and not damaged in anyway like a lot of reviews said. They also offered me a $25 refund for the inconvenience.

Amazing product with an amazing support team. I had ordered an office chair from their official website. They were very prompt in notifying and shipping the product, and I received it within 3 days. The chair quality is premium and feels solid. I have been using it for more than a year now and it works perfect. Support team is aslo very helpful and prompt in replying to any queries. I had a small issue after almost a year of use while the chair was still under warranty - support team was very helpful and resolved the entire issue within a week. Highly recommended :)

I must say that they handled my issue with such swiftness and cordiality that I can only say good things about the company. The design of the chair is just perfect and exactly what I needed. Thank you for your help and support.

La silla que pedí se suponía que tenía una zona lumbar ajustable según la descripción, incluso en la foto se ve diferente a la que recibí, pero no diría que es una silla mala, simplemente se ve un poco inferior de calidad en general y no se ajusta a la descripción. Mi mayor problema es que soy bajita y el asiento es hondo por lo que no llego al apoyo lumbar. Escribí a Kerdom en alemán y español sobre la devolución gratuita, de momento sólo me han dado las gracias por mi comentario. Luego volví a solicitar la recogida en inglés por si no hablan los otros dos idiomas, eso fue el viernes, espero que hoy o mañana como muy tarde me envíen las instrucciones para la devolución. P.D.: Me contestaron el mismo día y me ofrecieron una silla más pequeña, pero sin el soporte lumbar, que es importante para mí, así que rechacé la oferta y volví a solicitar la devolución. A ver... Pero no puedo decir que no me contestaron pronto.